Kevin Jimenez

KEVIN JIMENEZ Nailuva Road 131, Suva, 679, Fiji Island --Linkedin Profile: https://www.linkedin.com/in/kevin-jimenez-bb047071 CAREER OBJECTIVE An enthusiastic worker, quick learner seeking to secure a responsible career opportunity where I can fully utilize my education, human resource, and management skills while making a significant contribution to the success of my employer.  Highlight SKILLS Communication Skills: Exceptional listener and communicator who effectively conveys information verbally and in writing. Adaptability Skills: Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas. Work Ethic Skills: Productive worker with a solid work ethic who exerts optimal effort in successfully completing tasks. Interpersonal skills: Excellent and efficient methods to interact with clients and coworkers to reach the desired goals. Languages Skills: English - Second Language, Spanish - Native Language, Portuguese - Basic (Reading and Writing Skills) Computer Skills: Good Use of Microsoft Word, Excel and PowerPoint; Good Creativity on elaborating presentations and good use of prezi.com. Problem Solving Skills: Ability to evaluate and workable solutions to differentiate problems on the daily tasks. Management Skills: Capacity of motivating, planning, executing, and work as a team leader to reach the desired company goals. WORK EXPERIENCE Sales Associated and Customer Service Representative, June 2018 – Present, Mindpearl -Lufthansa Group Outsourcing, Suva, Fiji Island. Managing incoming calls and customer service inquiries related to airline policies. Generating sales leads that develop into new customers, keep current customers update about their flights and transportation itineraries. Identifying and assessing customers’ needs to achieve satisfaction and giving outstanding customer service. Supporting travel agencies with any inquiry relating to airlines ticketing, fares conditions, airport information or flights updates. Freelancer Interpreter, September 2017 – Present, Remote-Part Time. Convert concepts in the source language to equivalent concepts in the target language. Compile information, such as technical terms used in legal settings, into glossaries and terminology databases to be used in translations. Speak, read, and write fluently in at least two languages, including English and one or more others. Manage work schedules to meet deadlines. Render spoken messages accurately, quickly, and clearly. Personal Cruise Consultant, Dec 2016 – August 2017, Norwegian Cruise Line, Miami, Florida, United states. Sales and service to clients and prospects, including the handling of complex itineraries and pricing plans about cruises and flights itineraries. Coordinate travel arrangements for high-end customers, including hotels, transports, and air travel. Maintain individual sales and service quality goals. Process itinerary changes, payments, and requests for brochures as needed. Keep learning about product knowledge and global tourism trends. Waiter, February 2015 – June 2016, GARCIA´S RESTAURANT, CAMPBELLSVILLE, Kentucky, United states. Check with customers to ensure that they are enjoying their meals and take any action to correct any problems that they present. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepare checks that itemize and total meal costs and sales taxes. Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Spanish Tutor, January 2014 – December 2014, Campbellsville University, Campbellsville Kentucky, united states. Reinforced class-taught concepts relating to Spanish language and culture Worked with various student learning styles Increased students' knowledge and comfort with Spanish Translate and explain difficult passages from Spanish to English Insurance analyst, July 2010 - July 2011, LATAM HEALTH SOLUTION, CARACAS, VENEZUELA Review policies; evaluate treatment records and medical bills. Examined claims forms and other records to determine insurance coverage. Evaluate medical report and get settlements based on insured policies and coverage. Grant access to the insured by communicating with clinics and giving insured information. EDUCATION & Certifications CAMPBELLSVILLE UNIVERSITY, CAMPBELLSVILLE, KentuckY, USA. Bachelor of Science in Business Administration with an emphasis in Management Graduated, May 2016. Alison Courses – Free Online Learning, Online Education courses. Diploma in Tourism Studies, October 2017. Mindpearl. Suva, Fiji Islands. Lufthansa Group Induction – Business to Business, September 2018.