Kevin Dale M. Tumacder

KEVIN DALE M. TUMACDER PROFILE Resourceful and goal-oriented professional with expertise in customer service, project management, and sales. Skilled in communication, active listening, and problem-solving to enhance operations and support business growth. Committed to exceptional service and exceeding goals. EXPERIENCE CONTACT - Customer Care Professional American Express Card Service Department - September 2022- February 2024 11 G. Marcelo Ext. Valenzuela Deliver Exceptional Service: Provide world-class support to customers City Metro Manila 1440 by addressing inquiries and resolving issues efficiently. Strengthen Relationships: Build trust and loyalty by understanding customer needs and offering tailored solutions. SKILLS Promote Products and Services: Identify opportunities to recommend relevant American Express products or services to enhance the customer experience. Sales and Marketing Negotiation Critical Thinking Active Listening Communication Skills Sales Associate II ATT- Mobility Sales and Service USA 2020 - 2022 Drive Sales: Sell AT&T products and services, including wireless plans, devices, and accessories, to meet or exceed sales targets. Provide Customer Support: Assist customers with product inquiries, account management, and troubleshooting device or service issues. Stay Informed: Maintain knowledge of AT&T’s offerings, promotions, EDUCATION SECONDARY SCHOOL Bacarra National Comphrehensive High School 2008 - 2012 and technology to provide accurate and up-to-date recommendations to customers. Client Services Specialist T-Mobile Team of Experts USA 2017 - 2020 B.S. IN HOTEL AND RESTAURANT MANAGEMENT Enhance Client Satisfaction: Build and maintain strong relationships by Divine Word College of Laoag addressing client needs and ensuring a positive experience with - T-Mobile services. Provide Proactive Support: Assist clients with account management, service optimization, and resolving issues to ensure smooth operations. Promote Retention and Growth: Identify opportunities to upsell or cross-sell T-Mobile products and services, contributing to client success and company goals.