KEVIN
BYRON
LAURETA
C U S T O M E R
S E R V I C E
P R O F E S S I O N A L
CUSTOMER SERVICE SKILLS
PROFESSIONA
L SUMMARY
I am an experienced customer
service representative with an
excellent track record in resolving
complex issues quickly and winning
customer loyalty.
CONTACT
INFORMATION
Unit 403 Julita Building
58 Cuatro de Julio St. Brgy.
Sto. Nino, Galas, Quezon City-
-
APPS AND TOOLS
MICROSOFT AND GOOGLE
EMAIL AND CHAT SOFTWARE TOOLS
•Clear Phone, Email and Live Chat Communication
• Situation Evaluation and Attentiveness
• Empathy
• Quality Control
• Persuasion Skills
• Time Management and Flexibility
• Closing Ability
WORK EXPERIENCE
Client Success Manager
Price Slide
March 2022 - February 2025
Conduct on boarding appointments
Assist new clients in navigating the website
Follow up on possible clients
Update clients regarding ticket sales progress on a
daily basis
Respond to customer's inquiries and concerns
Respond and resolve order issues
Data Entry- Integrate orders from our website to other
ticketing companies
Create Slide presentation for the clients
Lead Generation Specialist
LANGUAGES
WORK EXPERIENCE
ENGLISH
FILIPINO
Customer Service Representative for Multiple
Accounts
TASKUS
ANONAS, QUEZON CITY
APRIL 5, 2018 TO APRIL 20, 2021
Handled Accounts: UberEats, Uber Driver, Uber
Rider, Door Dash
In charge of overseeing multiple accounts
simultaneously Phone and Live Chat Support
CSAT Adherence Awardee Q3 2019
Technical Support
24/7 Inc,
SEPTEMBER 2017 TO FEBRUARY 2018
Handled Account: Time Warner Cable Services
Customer Service Representative
TELETECH PHILIPPINES,
LIPA BATANGAS
OCTOBER 2014 TO AUGUST 2017
Handled Account: Virgin Mobile Telecom USA
Financial Customer Service Representative
HINDUJA GLOBAL SOLUTIONS
AUGUST 2013 TO SEPTEMBER 2014
Handled Account: American Express
Awardee: Quality Adherence
CSAT Experience
Customer Service Representative for Multiple Accounts
SITEL, PHILIPPINES
SEPTEMBER 2009 AUGUST 2013
Account: Sears Home Repairs
Delivery Solutions Department for Sears Home Delivery
Hybrid Representative for Sears for Delivery and Sales Top
Seller Awardee: October 2011
Awardee: Exceptional Quality Adherence
EDUCATIONAL
BACKGROUND
Polytechnic University of the Philippines
BACHELOR
IN
ADVERTISING
AND PUBLIC RELATIONS-
Sta. Mesa Campus, Manila, Philippines
Constancio Padilla National High School
CLASS OF 2005
