Kevin Barillas

Personal Information Full Name: Kevin Alberto Barillas Phone Number: - Email Address:- Profile I am a proactive and committed individual, always striving to give my best. I have a quick and consistent learning ability, which allows me to adapt easily to changes and remain open to constructive criticism for improvement. Professional Experience DeleGreat/DB Invest. Executive Assistant / Operations Support Nov 2024 – Apr 2025 Responsibilities: Managed Gmail and Outlook calendars for the company owner, coordinating all weekly appointments and meetings. Directly supported the owner in meetings, taking notes, setting reminders, and communicating updates/instructions on their behalf. Performed data entry and actively participated in all staff interviews, providing evaluations and opinions for decision-making. Reviewed and ensured the accuracy of documents and website designs, guaranteeing the quality of external materials based on the owner's instructions/needs. Administered and approved leave requests and medical absences, maintaining personnel organization. Translated technical and business documents between English and Spanish for DeleGreat and DB Invest, facilitating international communication. Drafted and sent emails with sensitive information to strategic partners, maintaining confidentiality and professionalism. Organized and scheduled personal and professional appointments for the company owner and his family members (medical appointments, haircuts, cable installation, vacation, etc.), optimizing their time. Monitored team productivity via Hubstaff and Asana, ensuring compliance with schedules and task completion/updates for all employees. Lease Enforcement/Move-outs Manager Jevons Properties LLC, Washington Nov 2020 – May 2025 Responsibilities: Managed compliance with lease terms for tenants, coordinating with Property Managers and Inspectors in Yakima and Seattle to address issues like lawn maintenance and repairs. Drafted and sent legal letters for various processes. Served as backup for the resident services department, covering all subdivisions as needed. Provided customer service via email, text, and calls, resolving inquiries promptly. Presented weekly reports to track case flow and highlight procedural deviations. Customer Service Manager Weris S.A. de C.V., Santa Tecla Jan 2023-May 2023 Responsibilities: Led hiring and interviewing for chat customer service agents. Developed training programs and materials. Created agent manuals with case solutions. Assisted in creating the disciplinary matrix. Reviewed and proofread departmental documents for clarity and accuracy. Tier 2 Agent Sykes El Salvador, El Salvador Apr 2018-Nov 2020 Responsibilities: Started as a Level 1 customer service agent, handling cancellations and reservations. Promoted to Level 2, acting as a supervisor for upset customers. Processed manual flight changes using SABRE and Amadeus GDS. Exercised decision-making for complex cases. Recognized for learning abilities; considered for team manager training (paused due to quarantine). Supported colleagues, further utilizing my knowledge and experience. Extracurricular Activities Let's Grow El Salvador, El Salvador (ACESA) Jan 2020-Present I served on the board for 3 years, then stepped down for work. I now volunteer on the technical team, translating documents and contributing project ideas. Courses/Certifications Leadership Course In this course, I learned Mary Parker Follett's leadership criteria, focusing on "let's do and not do," which enhanced my approach to team management and collaboration. Lean Six Sigma White Belt I learned the basics of Six Sigma and Lean Six Sigma methodologies to improve processes and reduce waste, focusing on eliminating unnecessary steps and updating outdated guidelines. Currently looking to continue the process to become a Black Belt. Excel Course In this course, I’m learning Excel from the basics to a professional level, and expect to complete it in about three months. Skills Core Competencies Problem Solving Attention to Detail Information Management Interpersonal Skills Teamwork Empathy & Respect Emotional Intelligence Professional Integrity Ethics & Honesty Responsible Personal Attributes Fast Learner Adaptability Creativity Languages: English (Advanced) Spanish (Native) Portuguese (Basic) References Mauricio Cruz - Michelle Blanco - Alexandra Ventura - Available upon request.