Kevin Akpan

KELVIN GABRIEL Ontario, Canada|-| - PROFILE Kelvin is a Customer service professional with 2 years of experience working remotely resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing sales. Proven ability to provide excellent customer service in busy environments, adapt to customers’ needs, and match them with the right solution. SKILLS AND INTERESTS ● ● ● ● ● Excellent Communication Skills. Customer service. Collaboration. Superior written and verbal communication skills, with the ability to communicate effectively via telephone and email by utilizing active listening. Excellent interpersonal skills. WORK HISTORY Position: outbound service representative Jun. 2022 – Dec. 2022 ISI (Insurance supermarket Inc.) Vaughn, ON ● ● Script editing and rewriting to enhance optimum team sales performance. Answered inbound customer service calls and provided assistance with account inquiries, product questions, and general concerns. ● ● Customize insurance programs to suit individual clients Made outbound calls connecting clients with Licensed Advisor through phone live transfers. Position: Customer service representative Feb. 2022– May. 2022 North Star Cottonwood, Minnesota ● ● Customize insurance programs to suit individual clients Establish a collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals. ● Made outbound calls connecting clients with Licensed Advisor through phone live transfers. . EDUCATION Post Graduate Certificate Program, Global Business Management Centennial College, Toronto, Ontario, Canada (In-View) (Expected Graduation-December 2024) Bachelor of Engineering, Information and Communications Engineering Covenant University, Ogun state, Nigeria. (2016 – 2021) VOLUNTEER EXPERIENCE ENACTUS COVENANT UNIVERSITY- Non-Profit Organization Jan. 2018 – Dec. 2019 ● ● Provided support to indigent children to access basic education. Worked as a volunteer youth mentor to empower and support children in disadvantaged communities.