Keshav Bhatt

Keshav Bhatt Mobile:- Email ID:-Objective Looking for a challenging position in an industry which promotes learning, self-development and leader ship skills towards the growth of the company. Academics • PGDIT Cleared PG Diploma in IT in June 2009, from MIT Pune scoring 80% • BCS Cleared BCS in June 2004, from Pune University. • HSC Cleared Higher Secondary Education Certificate in May 2001 scoring 75% from CBSEBoard. • • SSC Cleared Secondary school certificate in May 1999 scoring 69.8% from CBSE Board. Technical Skills • Languages • Web Technoligies • Database • Applications Ms – Excel • Salesforce Advanced Admin VB, VB.NET Asp.Net Ms - Access and SQL Working Experience WNS GLOBAL SERVICES (INDIA). Sr. Associate Operations ( September 2017 till 8th October 2020) Process Details Insurance Australia Group Limited (IAG) is a multinational insurance company headquartered in Sydney, Australia. It is the parent company of a general insurance group with controls operations in Australia, New Zealand, Thailand, Vietnam and Indonesia. IAG provides an insurance claim for coverage or compensation of a covered loss or policy event. Responsibilities: • • • • • • • • Validating a claim request. Communicating with the client to bring more business by demonstrating the benefits in terms of avoiding process delays, on time delivery, better customer experience and reduced cost. Lodging claim on the basis of claim event Assigning clams to case managers. Validating and approving quotes received from the suppliers. Making payments of approved invoices Authorizing payments made against invoices by case managers Allocating claim payments to team members. WNS GLOBAL SERVICES (INDIA). Sr. Associate Operations ( Apr 2008 till 1st Feb 2017) Process Details AVIVA Global Services Pvt. Ltd . AVIVA is world’s firth largest insurance group and the largest in UK. AVIVA offers various insurance and investment plans to its coustmers. Responsibilities: • • • • • • • • Supporting AVIVA underwriters to underwrite a policy and issue renewals. To ensure SLA’s are met. Interact with the client over the phone to gather all the requirements of the new process and negotiate FTE's required for the process. Working with the client to design and finalize the process flow for the new process. Receive work from the underwriters and allocate it to the team members Learn the updates or new process from the underwriters and then provide training to the team members. Work with the quality team to prepare the Audit sheet for new process. Prepare monthly process knowledge test for the team members. Personal Details • Name • Date of Birth 18th Apr 1983 • Mailing Address flat no 7 datta Prasad complex shivne, pune 411023 • Marital Status • Sex Male • Languages Known English, Hindi, Marathi. Keshav Bhatt Preferred Location Married Any city in India or abroad