Kerstie Kate Ramayla

KERSTIE KATE RAMAYLA SOCIAL MEDIA MANAGER EXECUTIVE SUMMARY I completed my Social Media in Depth Course at FVA Consultancy. My mission is to provide relevant social media management services WORK EXPERIENCE PROVIDER PHONE SERVICE REPRESENTATIVE Optum Global Solutions I- Answers call from health care providers ( i. e Physician Offices and clinics Resolves claim service problems by clarifying the to boost target markets of provider’s complaint, determining the cause of the business owners and problem, selecting and explaining the best solution to entrepreneurs. I am not limited to what I can offer. I am much eager to learn and also use any new tools that gets the job well done. solve the problem, expediting correction or adjustment, and following up to ensure resolution. PHONE AND EMAIL SUPPORT GROUP Qualfon Philippines Inc |- Win back dissatisfied customer and contribute in increasing sales by providing best quality customer service thru email. Product Knowledge Specialist Provides intensive basic troubleshooting of phone lines CONTACT DETAILS Mobile Phone:- Email Address:-Home Address: 1612 Giltudtud St. Mabolo Cebu City 6000 ACADEMIC PROFILE University of the Visayas BS Nursing Completed 3 years Agusan National Science High Scool Graduated as 7th Class Honors | April 2009 AWARDS Copy reading and Editorial Writing Participant - 3rd place Copy reading Division Level - 3rd place Editorial Writing Division Level10th place Editorial Writing Regional Level