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PROFESSIONAL SUMMARY
Detail-oriented IT professional,
skilled at upscaling computer
systems and maintaining networks
to ensure optimal performance and
security. Proficient in
troubleshooting hardware and
software issues, performing system
upgrades, and implementing
effective solutions to improve
security posture, operation, and
compliance within regulated
organizations.
TECH STACK
• PowerShell
• Chocolatey
• Windows 11
• MacOS
• Linux (Ubuntu, CentOS, Kali)
• SCCM
KERRY DOR
EXPERIENCE
Network Administrator (Freelancer)
Metro Computer Networks LLC
Sep 2025 – Present
Boston, MA
• Patch cables from the patched panel to a Cisco switch to provide
connectivity to devices on the LAN
• Troubleshoot Network issues on the endpoints by checking physical LAN
connections and, if required, network devices such as switches, routers,
and fiber distribution boxes in high-stakes enterprises
• Survey network racks in the data room to report equipment health checks
to the bridge engineers
• Deploy VOIP Cisco phones to end-users by configuring the phone when it
connects to the LAN registers to specify end-users
• Provide support to stakeholders in banking through collaborating with
senior network engineers to advise on set procedures and documentation
for compliance
Desktop Administrator (Contractor)
Copyright Clearance Center
Oct 2024 – Jun 2025
Danvers, MA
• Applied security patches and updates to Windows 10/11 systems in a
hybrid environment, supporting organizational compliance and minimizing
vulnerabilities.
• Managed user profiles and group policies, enforcing least-privilege access
and strengthening endpoint security posture.
• Okta
• Designed and deployed a Power App for inventory tracking, improving
asset visibility, and ensuring secure device lifecycle management.
• Active Directory | Entra ID
• Performed device provisioning via SCCM and Intune Autopilot, ensuring
standardized and compliant deployments.
• Microsoft 365 (M365)
• Provided technical support to end users for hardware and software issues
related to desktop computers, laptops, peripherals, and network access.
• Google Workspaces
• Trained users when deploying Windows 11 systems in a laptop refresh
project.
• SharePoint
• Zoom
• Ticketing
• Intune Autopilot
• Assisted in the merger of Google Workspaces from a company acquisition,
where I created and administered Google Workspace accounts to current
and onboarded employees.
Desktop Support Specialist (Full-time)
Syros Pharmaceutical
Jun 2022 – Dec 2023
Cambridge, MA
• Network administration
• Managed Intune and GPOs to enforce security baselines and ensure
compliance with internal IT policies and industry standards.
CERTIFICATIONS
• Automated endpoint security patching and software deployments using
PowerShell and Chocolatey, reducing manual errors and improving system
hardening.
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• Certified Cisco Network Associate
CCNA (In progress)
REFERENCES
References available upon request
• Delivered white-glove VIP support while maintaining strict adherence to
security protocols, including privileged access handling.
• Supported scientific application deployments while maintaining
compliance with data integrity and regulated computing environments.
• Created documentation outlining procedures for common IT related tasks.
IT Helpdesk Technician/ Application
support specialist (Contractor)
Jan 2022 – Jun 2022
Waltham, MA
42 North Dental
• Administered access for 5,000+ users across clinical systems, ensuring
proper role-based permissions to uphold patient data security (HIPAA
alignment).
• Managed Microsoft 365 user lifecycle, enhancing account security through
timely provisioning, deprovisioning, and license controls.
• Documented helpdesk procedures to align with internal compliance audits
and improve response consistency.
IT Engineer I (Full-time)
Microdata
May 2021 – Dec 2021
Beverly, MA
• Provisioned local and domain accounts with adherence to access control
policies, reducing unauthorized access risks.
• Supported secure VPN configurations and remote desktop protocols,
enabling secure remote work during high-risk periods.
• Assisted with patch management and endpoint hardening across client
environments, ensuring systems met organizational security baselines.
Associate Desktop Support Specialist
(Contractor)
Feb 2021 – Jun 2021
Cambridge, MA
Broad Institute of MIT and Harvard
• Managed Mac deployments through JAMF while maintaining device
compliance and encryption standards.
• Used ServiceNow to log, track, and resolve incidents in line with ITIL and
data protection policies.
• Supported device encryption and secure configuration practices in
accordance with institutional data protection policies.
• Administered and assigned permissions in the Google Workspace admin
console to new employees.
Data Repair Analyst (Contractor)
Granite Telecommunications
Sep 2020 – Nov 2020
Quincy, MA
• Used command-line tools for diagnostics and broadband issue resolution,
contributing to network availability and reliability SLAs.
• Escalated security-sensitive connectivity issues to appropriate tiers,
maintaining service integrity.
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• Verified secure data transmission during troubleshooting procedures to
ensure compliance with internal cybersecurity protocols.
IT Co-op (Co-op)
Sarepta Therapeutics
Jul 2019 – Dec 2019
Cambridge, MA
• Led cybersecurity awareness training for 1,000+ employees, resulting in
measurable improvements in phishing simulation metrics.
• Managed Active Directory and VMware-based servers with SolarWinds
monitoring, ensuring visibility into system health and security.
• Executed backup and restore operations with Commvault, maintaining
business continuity and data compliance readiness.
EDUCATION
Bachelor of Science in Business
Administration, Management
Information Systems
Aug 2020
Boston, MA
Northeastern University, D'Amore-McKim
School of Business
Master of Business Administration (MBA)
in Information Technology Management
Endicott College, Curtis L. Gerrish School of
Business
Beverly, MA
