PROFESSIONAL SUMMARY
Detail-oriented professional in
desktop administration, skilled at
managing and maintaining
computer systems to ensure optimal
performance and security. Proficient
in troubleshooting hardware and
software issues, performing system
upgrades, and implementing
effective solutions to improve
security posture and compliance
within regulated organizations.
TECH STACK
PowerShell
Chocolatey
Bash
Windows 11
Linux (Ubuntu, CentOS)
Okta
Active Directory
Azure Active Directory
Multi-Factor Authentication
(MFA)
Microsoft 365 (M365)
SharePoint Online
ServiceNow
Jira
Desktop Administrator (Contractor)
Copyright Clearance Center
Applied security patches and updates to Windows 10/11 systems in a
hybrid environment, supporting organizational compliance and minimizing
vulnerabilities.
•
Managed user profiles and group policies, enforcing least-privilege access
and strengthening endpoint security posture.
•
Designed and deployed a Power App for inventory tracking, improving
asset visibility and ensuring secure device lifecycle management.
•
Performed device provisioning via SCCM and Intune Autopilot, ensuring
standardized and compliant deployments.
•
Provided technical support to end users for hardware and software issues
related to desktop computers, laptops, peripherals, and network access.
•
Trained users when deploying Windows 11 systems in laptop refresh
project.
Syros Pharmaceutical
KACE
Intune Autopilot
CERTIFICATIONS
•
Certified ScrumMaster |CSM,
Scrum Alliance, 08/2023
•
JPMorgan & Chase Co. Agile
Virtual Experience Program |
Certification of Completion,
Forage, 08/2023
Jun 2022 – Dec 2023
Cambridge, MA
•
Managed Intune and GPOs to enforce security baselines and ensure
compliance with internal IT policies and industry standards.
•
Automated endpoint security patching and software deployments using
PowerShell and Chocolatey, reducing manual errors and improving system
hardening.
•
Delivered white-glove VIP support while maintaining strict adherence to
security protocols, including privileged access handling.
•
Supported scientific application deployments while maintaining
compliance with data integrity and regulated computing environments.
•
Created documentation outlining procedures for common IT related tasks.
IT Helpdesk Technician/ Application
support specialist (Contractor)
42 North Dental
Zoom
Oct 2024 – Present
Danvers, MA
•
Desktop Support Specialist (Full-time)
MacOS
SCCM
EXPERIENCE
Jan 2022 – Jun 2022
Waltham, MA
•
Administered access for 5,000+ users across clinical systems, ensuring
proper role-based permissions to uphold patient data security (HIPAA
alignment).
•
Managed Microsoft 365 user lifecycle, enhancing account security through
timely provisioning, deprovisioning, and license controls.
•
Documented helpdesk procedures to align with internal compliance audits
and improve response consistency.
IT Engineer I (Full-time)
Microdata
May 2021 – Dec 2021
Beverly, MA
•
Provisioned local and domain accounts with adherence to access control
policies, reducing unauthorized access risks.
•
Supported secure VPN configurations and remote desktop protocols,
enabling secure remote work during high-risk periods.
REFERENCES
References available upon request
•
Assisted with patch management and endpoint hardening across client
environments, ensuring systems met organizational security baselines.
Associate Desktop Support Specialist
(Contractor)
Feb 2021 – Jun 2021
Broad Institute of MIT and Harvard
•
Managed Mac deployments through JAMF while maintaining device
compliance and encryption standards.
•
Used ServiceNow to log, track, and resolve incidents in line with ITIL and
data protection policies.
•
Supported device encryption and secure configuration practices in
accordance with institutional data protection policies.
Data Repair Analyst (Contractor)
Granite Telecommunications
Sep 2020 – Nov 2020
Quincy, MA
•
Used command-line tools for diagnostics and broadband issue resolution,
contributing to network availability and reliability SLAs.
•
Escalated security-sensitive connectivity issues to appropriate tiers,
maintaining service integrity.
•
Verified secure data transmission during troubleshooting procedures to
ensure compliance with internal cybersecurity protocols.
IT Co-op (Co-op)
Sarepta Therapeutics
Jul 2019 – Dec 2019
Cambridge, MA
•
Led cybersecurity awareness training for 1,000+ employees, resulting in
measurable improvements in phishing simulation metrics.
•
Managed Active Directory and VMware-based servers with SolarWinds
monitoring, ensuring visibility into system health and security.
•
Executed backup and restore operations with Commvault, maintaining
business continuity and data compliance readiness.
EDUCATION
Bachelor of Science in Business
Administration, Management
Information Systems
Aug 2020
Boston, MA
Master of Business Administration (MBA)
in Information Technology Management
Beverly, MA
Northeastern University, D'Amore-McKim
School of Business
Endicott College, Curtis L. Gerrish School of
Business
