Kerry Anne Hall

 Kerry Anne Hall Contact Lot 365 Eltham Meadows Spanish Town-- Objective Highly skilled, results oriented and analytical marketing professional seeking a position within your organization to challenge me intellectually and professionally to help drive growth, and retention and reduce churn. Education University of the West Indies Bsc. Management Studies (Marketing Major) Hons. University College of the Caribbean Diploma in Production & Operations Management HEART NTA Business Administration Level 2 EXPERIENCE September 2022 – Present Food & Beverage Supervisor - ROK Hotel Excellent interpersonal skills Excellent communication skills both verbally and in writing Ability to work in a fast- pace, high energy and demanding work environment Ability to work under pressure Good knowledge of the hotel operations or ability to learn quickly Team player with an ability to motivate team members Dedicated, hard-working, self – motivated and solution oriented Excellent time management skills; ability to prioritize and coordinate details; ability to multi-task and use initiative. Ability to work flexible hours and multitask Practice safety standards at all times July 2022 – September 2022 Asst. Store Manager- Grace Foods Aug 2021- Apr 2022 Restaurant Manager • Golden Krust – Atlanta, Georgia (USA) Manage and coordinate daily activities relating to the restaurant’s operations. Responding efficiently and accurately to customer complaints. Manage and maintain high production, food quality and customer service standards. Manage employee headcount and manage and supervise shifts Ensure that food is prepared in accordance with FDA health and safety standards. Manage inventory and future requirements for food, beverages, utensils, cleaning products. Manage the restaurant’s brand image and make recommendations for continuous improvement where necessary to improve NPS and CSAT scores. Manage costs and identify and implement measures to reduce waste. Provide training and coaching for new employees. June 2016 – November 2021 Retail Sales Fleet & Property Services Manager • FLOW JAMAICA Manage and coordinate activities relating to FLOW Retail Fleet Management, Retail Fleet Budget Planning, and payroll activities for retail third Party employees. Manage Property Services for all stores across Jamaica. Negotiate and finalize lease contract renewals for retail stores. Schedule servicing dates and track fuel cost for all Fleet vehicles. Manage day-to- day operations of the FLOW Retail Fleet channel partners. Maintain and update retail sales collateral for training and employee development. November 2013 – June 2016 Customer Service Representative • FLOW JAMAICA Provide excellent customer service to FLOW Retails customers relating to general inquiries, queries and sales requests. Bill Payments and processes Function as the point of contact between FLOW retail customers in the resolution of escalated complaints Promotion of FLOW products and service May 2009- September 2013 Intern Manager • Benner’s Amusement Inc. (Florida) Manage all activities relating to the recruiting and rostering of interns for the J1 Summer Work Program. Petty cash management Hiring new recruits Inventory management Office management Key Skills Fleet Management Marketing Budget Planning Property Services Inventory Management Brand Positioning Training References Upon Request