Kerri McCrorey
Technical Customer Service Professional
2 Wattle Close, Gloucester NSW-
-www.linkedin.com/in/kerrimccrorey
Education:
CSM - Scrum Alliance
Diploma of Culinary Arts - L’ecole Culinaire, St Louis, Missouri
Higher School Certificate - Danebank CEGS, Australia
Work Experience:
Jan 2017 - Sept 2022
CM Group
Technical Customer Service
Full time: Remote Technical Support Specialist
*Assisted customers via email and telephone, with application queries and issues, and
educated them on the finer points of the SaaS based email marketing program
“Campaign Monitor”.
*Created and documented a new Onboarding program for new Support employees
*Trained all new Support employees on the application and supervised their ongoing
development.
May 2015 - Jan 2017
Self Employed
Personal Chef
*Educating lower income families and communities on healthy eating on a budget
*Creating healthy home cooked meals for busy professionals
*Dinner party catering
September 2010 - June 2014
Contegix, LLC - St Louis, Missouri, USA
Full time: Account Manager
*Diffusing volatile customer issues.
*Project Management for Data Center colocation, Server Leasing, planning and data
migration.
*Controlling communication between customers and Technical staff.
*Atlassian licensing.
August 2010 - September 2011
Mosaic Solutions - St Louis, Missouri, USA
Part time: Brand Ambassador - Merchandising
*Promoting customer brands through the deployment of physical marketing
resources
*Regularly auditing store displays for continuity
*Liaising with management to ensure satisfaction of the end product-
Earlwood Curtains – 363 Homer Street, Earlwood, NSW
Australia Full Time: Sales and Customer Service Manager
*In house measure and quote
*Customer service onsite and in store.
*Co-ordinating orders, workroom, installers and customers to completion of work-
FLYingInAustralia
Moderator of a very large and very busy online group-
Centrelink – Crofts Avenue, Hurstville, NSW Australia
Contract Full Time: Customer Service.
*Dealing with customers from various walks of life.
*Assisting with completion of claims.
*Supplied support to other staff members in our team.
*Dealing with customers in personal crisis.
*Targeting special needs.
*Communication with specialist providers-
eStore – Gurrigal Road, Mosman, NSW Australia
Full Time: Customer Service Manager
*Implementation of processes to streamline queries via both email and
telephone
*Redesigned customer contact software to allow a more efficient and user-friendly
environment.
*Implemented and performed staff training-
uBid - McLaughlin Street, Rushcutter’s Bay, NSW Australia
Full Time: Customer Service Team Leader/Manager
*Internet startup
*Built a Call Center and Email Customer Service Team
*Implemented processes to streamline problem resolution and customer satisfaction.
*Conflict resolution (customer and employee-
Fiji Women’s Club – Suva, Fiji
Secretary and Vice President
Honorary Position for a charitable organisation
*Catering
*Venue selection and decoration
*Budget
*Sponsorship
Computer Proficiencies:
Atlassian JIRA
Forum Moderation
Atlassian Confluence
Windows 95, 98, 2000 and XP
Atlassian Licensing
Microsoft Word
Salesforce
Microsoft Excel
Kanban and Trello
Microsoft Outlook
Ubersmith
Microsoft Office for Macintosh
Macintosh OS8.1 – OSX
Campaign Monitor email marketing
