Kerri Mae Bongo

KERRI MAE BONGO REAL ESTATE VIRTUAL ASSISTANT ABOUT ME Expertise Property Management General Virtual Assistant E-commerce VA Customer support Email/Call/ SMS support Adept at developing and maintaining detailed administrative and procedural processes that improve accuracy and efficiency, with a keen focus on detail and the impact of the finished product, as well as excellent customer service. SKILLS Strong interpersonal & communication skills Ability to work collaboratively as part of a team Problem Solving Leadership Meticulous attention to detail Excellent Organizational skills Poised under pressure Word processing skills EXPERIENCE 2021 One Real Estate LLC (November 11, 2021 - January 23, 2023) Assistant Property Manager Responsible for lease renewals, including evaluation of a tenant’s acceptability for renewal and non-renewing as needed Responsible for leasing application processing, including gathering appropriate data/documentation, and determining approval; Assist in evictions, including negotiating acceptable payment plans with tenants Handle maintenance workflow, including: 1. Receive incoming work orders, clarify their nature/location, and prioritize as emergency or routine. 2. Coordinate responses to emergency issues. 3. Work with residents in resolving initial problems to receive as much information as possible before dispatching service agents. 4. Schedule and dispatch necessary personnel - both internal techs and outside vendors. 5. Maintain detailed and accurate records and daily logs of department activities. 6. Close and document work orders as they are completed. 7. Follow up on tenant complaints to aid in enforcement of the rules in the lease agreement. 8. Support the property manager, construction manager, and maintenance technicians with administrative tasks. 9. Communicate clearly and often with contractors, tenants, maintenance staff, and executives. Assist in collections, promoting resident retention Provide exceptional customer service, including tenant communications via text, email, and phone calls Support the PM with miscellaneous administrative tasks and projects Develop and refine processes and procedures as needed as the business grows and changes. This may include researching new products and tools. 2021 Blackrock IT (August 2021 - October 2021) Executive Assistant Manage client's email inbox, responding to emails as necessary based on specific guidelines provided by the client. Post open positions on the company and social media websites. Conduct initial interview for job opening Conduct research as per client request: this includes research on events, travel, projects, etc. Provide research results to the client within the established timeframe. Complete administrative tasks as required by the client, including but not limited to: transcription, business correspondence, and data entry. 2021 All Matters of Design (June 2021 - August 2021) Virtual Assistant Responsible for administrative task such as completing contract forms, prepare change of address records, or issue service orders, using system software. Organize and sort out files saved in OneDrive & Google drive Create, maintain, and enter information into database. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents. Create invoice and send it to clients. 2020 Embolux Virtual Assistant/ Hiring Manager / Customer service Part time job for 2 hours (Flex working hours) This is an Amazon Store that I solely manage on behalf of the client. I wear many different hats for the business as a manager, customer service and admin support. When we require services from freelancers, I post jobs in Upwork, conduct interviews and the client takes over on the selection process based on my input. Responsible for making sure that all messages, Feedback and Reviews in Amazon are answered promptly. Run a weekly report on how the company is doing. Manage the social media part of the business and it has dramatically increased our engagement resulting in bigger revenues per annum. 2020 Boots N Bags Heaven (February 2020 - April 2021) E-commerce customer service Provide knowledgeable answers to customer e-mail inquiries regarding products and brand Assist clients on order-on-line Deal with orders in the back office and liaise with logistics Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry Manage ongoing customer relationships utilizing our CRM tools Track orders Process refunds Be a primary contact for customer inquiries about our products and brand. Able to communicate concisely our company policies to client Maintain and update regular client correspondence 2018 Smart Management (July 2018 - January 2020) Assistant Property Manager Building positive relationships with prospective and current tenants Produce and issue notices of breach Schedule routine inspections and provide advisory of inspection plan Overseeing the timely and successful completion of maintenance requests Receive applications from prospective tenants and process Communicate with tenancy applicants and provided references Showing properties to prospective tenants and answering relevant questions Preparing and executing detailed and legally compliant lease agreements Ensure communications are all responded on a timely manner Daily coordination of completed tasks with the property manager. 2014 Johnson & Johnson (BPO work) Service Desk Receives and handles requests for service, following agreed procedures. Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records. Identifies and classifies incident types and service interruptions. Records incidents cataloging them by symptom and resolution. Acts under guidance to record and track reliability data for your services. CRM'S AND TOOLS USED Iris GSuite Asana Hubstaff ClickUp Shopify Zendesk Canva Freshdesk Wordpress Office365 Buildium Slack Amazon Seller Central RingCentral LMI Building Link Splashtop CONTACT INFO Email:-Mobile/WhatsApp: - Skype: Kerri.Angana