Kerliss Mcfarlane

For the past seven years, I have provided excellent voice, chat, and email support for various clients. I've supported users of SAAS products by providing technical support, fielding billing questions, and resolving platform concerns. I have also supported e-commerce clientele by assisting with queries related to shipping ETAs, refunds and replacements, and cancellations. I am also proficient at using various helpdesks and related customer service applications such as Zendesk, Intercom, G-suite, Microsoft Office, and Salesforce.