Keresa Harris

I am a passionate Customer Success Supervisor with over 12 years of experience in customer service, having grown from an agent to a team lead before stepping into my current leadership role. My background includes resolving customer concerns, ensuring Quality Assurance, and identifying training opportunities to enhance performance. As a former Dedicated Student Advisor, I excel in building strong relationships and guiding individuals toward success. Certified in customer service and supervisory management, I am committed to coaching teams, improving customer retention, and delivering exceptional customer experiences. Beyond my professional journey, I am an avid reader and aspiring author, dedicated to uplifting and inspiring others through my writing.