Keren Wang'ombe

I help organizations build programs that run smoothly — on time, on data, and without the chaos that comes with scaling.

I'm a Program Operations Specialist with 3+ years of experience managing complex, multi-stakeholder programs across distributed teams and multiple countries. My work sits at the intersection of systems design, data, and process — I build the infrastructure that keeps programs healthy and teams sane.

What that looks like in numbers:

• 50% reduction in manual operational tasks through process redesign and automation
• 15+ hours saved weekly by building reusable systems and workflows
• 80% CSAT and 77 NPS maintained across active program cohorts
• 99% satisfaction scores on live participant events
• 98% data accuracy across reporting systems used by leadership in 12+ countries

I work across the full operations stack: program design and SOPs, participant tracking and reporting, cross-functional coordination, and tool setup across platforms including Notion, Airtable, Asana, ClickUp, Google Workspace, Make, and Zapier.

My clients are usually teams whose programs have outgrown their systems — great mission, messy backend. I come in, map what's broken, build what's missing, and leave behind something the team can actually maintain and scale.

I take on projects including:

• Program and cohort operations setup
• Participant or learner tracking dashboards
• Workflow automation (Make / Zapier)
• SOPs and operations documentation
• Tool migration and workspace setup (Notion, Airtable, ClickUp)

If your operations haven't kept up with your growth, that's exactly the problem I solve.