Keren Guevarra

I’ve been with BPO industry since 2014 as Customer Service Representative for Travel Accounts ( Cheaptickets.com, Orbtitz.com. Amex B2B travels, and Booking.com). After 6 yrs of experience, I was given a new opportunity to be part of Finance Department as an Accounts Receivable Customer Service Representative and Accounts Receivable Specialist with RealPage Inc for more than 5 yrs.

Skills

• Managing Accounts Receivable ledger and files. Prepare customer statements, bills, and invoices

• Researchers disputed delinquent account balances. Look for the best solution to facilitate early payments.

• Recommends accounts for 3rd Party Collections.

• Independently analyze each assigned account and execute a plan for collection and reconciliation appropriately

• Negotiate payment arrangements

• Accountable for all aspects of contacting clients, and account reconciliation, including billing research, credit request submission, and cash application analysis

• Interacts frequently with inter-departmental associates to resolve outstanding issues.

• Performing reconciliation of payments and customer accounts.

• Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts

• Assist in streamlining the accounts receivable process by identifying areas for performance improvement.

• Exercise integrity and confidentiality in financial reporting and comply with national and local financial requirements.

• Monitor and collect accounts receivable by contacting clients via telephone and email.

• Prepare analytical and ratio analyses relevant to A/R so management can gain a better understanding of how collection efforts are progressing

• Create tickets for billing disputes, cash applications, refunds, and write-offs. (SalesForce)(NetSuite)(BAS)(Epicor)

 To strictly follow the AR Collection Timeline. 

• Provides end-to-end assistance with billing, invoicing, and cash applications. Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared

• To be knowledgeable and familiar with using Salesforce, OMS, Epicor, HighRadius, Oracle, NetSuite.

**Accomplishments: **

• Received RealPage Star Award

**Specific Goal: Deliver $150M of free cash flow. **

Project Details: Our team drove the OnSite Accounts Receivable to $0.98M in March 2025, from $2.95M in March 2024, cutting outstanding Receivables in 1/3rd, and in the same period, >60-day past-due AR went to $47k from $1.43M, a 99% reduction! 

• Became part of the training team for the New Hire for the OnSite Team.

• Became Accounts Receivable Top Performer in Q1 2025 with a KPI overall rating score of 3.90.

• Process Sharing – Utilizing OneNote

• ISO Process for Customer Portal and How to Request Administrative Access. 

• ISO Process for How to Create a Ticket to ClickPay.

• ISO Process for Verifying Applicant’s Payment (On-Site Legacy Platform)

• Became part of the training team for the New Hire.