Keonia Patterson

KEONIA PATTERSON- Orlando, FL 32818 SKILLS • • • • • • • PROFESSIONAL SUMMARY Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. WORK HISTORY Attention to Detail Time Management Handheld Scanners Line Work Dedicated and Strong Work Ethic Knowledge of Production Processes Food Allergies The Licking - Tray Line Worker Orlando, FL • 07/2022 - 12/2022 • • • • EDUCATION Westside Tech Winter Garden, FL GED • • 03/2001 • • • Kept workstation and equipment clean, organized, sanitized and sufficiently stocked. Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines. Made food according to standard recipes with requested changes for customer satisfaction. Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity. Organized and re-stocked various stations and self-service items. Prepared food orders to support waitstaff and other team members. Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations. Distributed food during busy peak periods to drive customer satisfaction. Walgreens Central Operations - Customer Service Representative Orlando, FL • 09/2010 - 11/2021 • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and • • • • • resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information. Responded to customer requests, offering excellent support and tailored recommendations to address needs. Walmart - Cashier Specialist Orlando, FL • 10/2013 - 06/2014 • • • • Helped customers complete purchases, locate items and join reward programs. Increased sales by offering advice on purchases and promoting additional products. Assisted customers by answering questions and fulfilling requests. Answered questions about store policies and addressed customer concerns. Total Marketing Concepts Inc - Customer Service Representative Longwood • 05/2007 - 08/2009 • • • • • • • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. Provided information regarding charge accounts and loyalty programs. Developed community reputation through commitment to customer satisfaction and strong client relationships.