Kent

Kent

Customer services and sales
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
30 years old
Location:
Dubai, Dubai, United Arab Emirates
Experience:
7 years
Kwizera Patrick PROFESSIONAL SUMMARY CONTACT Kigali, Rwanda 1234 -- SKILLS • • • • • • • • • • Team Building and Development Coaching and Mentoring Decision Making and Problem Solving Conflict Resolution Strategic Planning and Execution Effective Communication Customer relations Retail marketing Marketing campaign management Business development LANGUAGES English Native French Intermediate Highly motivated and results-driven professional with a Bachelor's degree in Business Administration (Finance) from the University of AUCA. Proven expertise in finance and procurement with a successful track record as a Purchasing Manager at Marriott Hotel, Kigali, Rwanda from 2016 to 2018. Currently serving as an Executive Sales Manager at ABG (Akagera Business Group), Kigali, Rwanda, since 2019. Possessing strong analytical and problem-solving skills with a focus on delivering highquality results. Professional Sales Executive with 6 years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities. WORK HISTORY Sales Executive AKAGERA BUSINESS GROUP - KIGALI, RWANDA 05/2021 - Current • Leading sales team to achieve revenue targets by effectively selling vehicles and related products. • Developing and implementing sales strategies to penetrate new markets and expand customer base. • Conducting market analysis and staying updated on industry trends to identify new sales opportunities. • Building and maintaining strong relationships with clients and providing exceptional customer service. • Training and mentoring sales representatives to enhance their selling skills and product knowledge. • Collaborating with marketing teams to develop promotional campaigns and sales materials. • Monitoring sales performance and implementing measures to improve sales efficiency and productivity. • Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment. • Fostered positive relationships with customers to enhance loyalty and retention. • Qualified prospects to determine future sales possibilities and improve conversion efforts. • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency. • Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives. • Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients. Purchasing Manager MARRIOTT HOTEL - KIGALI, RWANDA 07/2017 - 09/2020 • Updated matrix's with product cost changes to facilitate accurate budgeting. • Reviewed and renegotiated key contracts to maintain cost effectiveness. • Monitored logistics to identify bottlenecks, implementing process changes to raise efficiency while maintaining high standards. • Secured cost-effective sales orders for bespoke items and seasonal goods. • Overseeing hotel's procurement activities, ensuring timely and costeffective acquisition of goods and services. • Developing and implementing procurement strategies to optimize supplier selection and negotiation, achieving cost savings without compromising on quality. • Collaborating with various departments to understand their procurement needs and providing them with appropriate solutions. • Conducting market research to identify new suppliers and sourcing strategies to enhance hotel's purchasing capabilities. • Establishing and maintaining strong relationships with suppliers and vendors, negotiating contracts, and resolving any disputes that may arise. • Ensuring compliance with company policies and relevant regulations throughout procurement process. • Monitoring inventory levels and managing inventory turnover to minimize carrying costs and maximize inventory efficiency. • Implementing and maintaining effective procurement tracking system, providing regular reports on purchasing activities and budget performance. EDUCATION Bachelor of Business Administration: Finance, 01/2016 – 10/2021 AUCA University – Rwanda ACCOMPLISHMENTS • April Manager of the Month in 2023. • Received five stars from customer reviews in 2022 CERTIFICATIONS • April Manager of the Month in 2023. • Received five stars from customer reviews in 20
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