Kent Zerrudo

KENT ZERRUDO Virtual Assistant --Lot 9 Blk 5 Asico Subd. Jaro, Iloilo City WORK EXPERIENCE CONTENT MODERATOR Conectys Philippines l Feb 2020 - Feb 2021 REAL ESTATE VIRTUAL ASSISTANT Moderating user-generated reviews. Outsourced l Feb 2022 - Present Identifying and escalating potential harm, threats, or spam. Identifying behavioral & technical issues, patterns & trends in Transaction coordination, ensuring that every detail from contract signing to closing is meticulously managed for a seamless and successful property transaction. Responding to and conducting calls with agents or managers concerning real estate deals. Supporting real estate brokers with admin and general tasks. Creating and posting of listings in MLS. Monitoring of Social Media Reviews. Research and accountability tracking, organizing critical information about prospective agent candidates. Working closely on gathering critical updates from Office Managers on their recruitment activities. ANALYST SUPPORT SPECIALIST | PART-TIME REPs & Co l March 2022 - November 2022 Responsible for sourcing lucrative events for ticket acquisition and ongoing market demand assessment. Overseeing ticket inventory, pricing, and allocation across stakeholders while adhering to agreed capacities and product guidelines. Managing multiple ticketing platforms daily to drive sales and ensure seamless event delivery. Providing fulfillment support for tickets across numerous events to assist the ticketing team. VIRTUAL ASSISTANT Abroad Works l Feb 2021 - Feb 2022 Reviewing claims submission. Obtaining and verifying information. Correspond with insurance agents and beneficiaries, preparing claims forms and related documentation. Processing of claim payments. Supporting staff in processing insurance claims. Providing assistance in clerical and administrative tasks. the community. Pro-actively escalate issues, observations, opportunities & insights through relevant channels. Provide assistance to Businesses and Consumers via email. COLLECTIONS REPRESENTATIVE iQor Iloilo l January 2019 - Feb 2020 Handle incoming customer inquiries via phone promptly. Efficiently process inbound credit/debit and check payments. Address customers' billing concerns through thorough discussions. Execute billing-related account changes accurately. Provide comprehensive support and effective solutions to customers. EDUCATION Bachelor of Science in Information Technology Central Philippine University 2013 - 2019 SKILLS Strong communication Fast learner Team player Hard Working Problem-Solver Computer Literate Motivated and Dedicated