Kent Villanea

Hi! My name is Kent, and I have worked as a customer service representative for a year.

My last job was at Concentrix as a CSR, where I assisted clients with medical insurance inquiries.

I handled tasks such as processing claims, verifying benefits, and ensuring policy coverage. I also communicate with healthcare providers to gather necessary information and ensure accurate claim resolution.

After that, I worked with Quantrics as a CSR, where I assisted customers with account management, troubleshooting technical issues, and resolving payment discrepancies while accurately documenting all cases in the system. I also collaborate with internal teams to escalate and resolve complex issues efficiently.

My coworkers have said that I am quick-witted, as I always have a relevant response to every query and situation. They've also said that I'm a genuine person and easy to work with.

I excel at Microsoft Office tools like Word, Excel, PowerPoint, and Publisher. I'm comfortable using Google Workspace, and I also use it on a day-to-day basis. I'm a tech-savvy person and quick learner who can adapt to every situation or setting. Above all, I'm proud of my research skills, which I always apply in every situation to ensure accuracy and reliability.