Kent Palconit

KENT PALCONIT GENERAL VIRTUAL ASSISTANT EXECUTIVE ASSISTANT Building Positive Culture Generating Positive Cash Flow My goal is to help you and your company run more efficiently and reach your desired goals by doing the tasks from data entry to research and organizing data, managing your calendars, scheduling appointments, creating a presentation and managing emails, gathering data for statistical analysis, training, supervising other administrative staff, and providing excellent customer service to your E-commerce business platforms to generate positive cash flow. I am an enthusiastic, detail-oriented, and self-motivated virtual assistant with superior skills working in both team-based and independent capacities, I can able to focus on work without much supervision providing quality outputs that are completed on time. By establishing a positive culture and open communication, I provide toplevel client support that drives motivation and customer satisfaction to ensure sustainable growth. www.facebook.com/7KeNt - live:.cid.c69a-cc www.onlinejobs.ph/jobseekers/info/- www.linkedin.com/in/kent-palconit-aa/ Building Relations. Building Services kent-- or -| Naval Biliran|6543|Philippines work experience September 2020 – May 2022 Sprinter, Frontline Delivery PH Global JET Express San Isidro, Leyte J&T Express is a technology-based, and internet development express delivery company. Established in August 2015, J&T Express has an extensive network that supports delivery services within inter-city, inter-province, and across the island. "Express Your Online Business" as a slogan, J&T Express can make customers' online business more practical and efficient, and also encourages customers to do big business on the E-commerce platform. • • • • • • • • • • I responsibly delivered items to our clients from their online purchases and encoded their information in our system. I carefully collected and managed payments from the delivered items to remit to our assistant team leader. I provide efficient knowledge to our clients regarding the e-commerce platform and how it works. I encouraged and educated customers to choose wisely which ecommerce platform they want to use to avoid scams. I offered strong customer support, especially on purchases, discounts, and return items of clients. I established a great customer relationship management to our clients either new or regular. I helped the branch expand its area of deliveries to reach more customers and provide services. I trained new hires on how the operation works. I taught efficient strategies to our co-sprinters on our deliveries to achieve the desired results. I become one of the best sprinters in our area and influenced my coworkers to achieve more, and help our branch to be at the top performing level. Reason for leaving: Career Advancement Building Relations. Building Services kent-- or -| Naval Biliran|6543|Philippines April 2016 – June 2016 The Results Company Customer Service Representative, SiriusXM Account Lapu-Lapu City, Cebu The Results Companies is singularly focused on providing innovative and customer-centric solutions that connect our Partners and their customers with exceptional and inspirational experiences. It has served as a premier global customer experience provider for Fortune 500 companies and uniquely designed, built and operated award-winning call centers that have set the standard for innovative customer-focused contact solutions. Named the 2015 "Best Voice Excellence Company" by ICT International. We’re experts in representatives, analytical technologies, brand fulfilment and creating strategic advantages for our Partners. Sirius XM Holdings Inc. is the leading audio entertainment company in North America that offers unique programming and content across the company’s subscription, and digital advertising-supported audio platforms. Its platforms collectively reach more than 150 million listeners across all categories of digital audio – music, sports, talk, and podcasts, the largest reach of any digital audio provider in North America. • • • • • • • • I took inbound calls from our US clients. I documented customer calls in the database system; including resolutions, issues, and general notes. I helped and managed clients to activate, transfer, or cancel their subscriptions. I provided information on how the subscription works, billing, and payment method. I provided deep technical support on troubleshooting the radio subscription. I provided quality and efficient customer service, investigates account issues, and respond to general inquiries taking appropriate action while providing follow-up to customers. I taught efficient tactics to my teammates to handle clients. I helped boost sales to the company through offering radio subscriptions to our new and existing clients. Reason for leaving: Education and Career Advancement Building Relations. Building Services kent-- or -| Naval Biliran|6543|Philippines education 2016 – 2020 Biliran Province State University BS Marketing Management 2014 – 2016 Southwestern University BS Accountancy 2012 – 2014 University of San Jose Recoletos - Main BS Accountancy awards • • • Biliran Province State University: Best in Feasibility Study, Market Viability of Bambaja in Naval, Biliran, March 2020 Biliran Province State University: Best in Marketing Research, Customer Satisfaction on Selected Restaurants in Naval, Biliran, March 2017 Southwestern University: Best in Marketing Research, Cebu Vendor’s Readiness in ASEAN Integration, March 2015 trainings • • • • • • • • • • • • • Philippine National Bank Naval Branch: Internship, 2020 PH Global JET Express Naval Branch: Sprinter, 2020 Amazon FBA, 2020 Amazon Private Labeling, 2020 Cross Posting, 2020 Description Writer, 2020 eBay Dropshipping, 2020 eBay Motors, 2020 Product Researcher, 2020 Product Lister, 2020 Social Media Management, 2020 Lazada Store Management, 2017 Shopee Store Management, 2017 Building Relations. Building Services kent-- or -| Naval Biliran|6543|Philippines • • • • • • • • • Marketing Management , 2016 Order Fulfillment, 2016 SiriusXM Management, 2016 Digital Marketing, 2014 General Administration Management, 2014 Marketing Management, 2014 Accountancy, 2012 Unlimited Network of Opportunities Cebu Branch: Distributor, 2012 Ramon Aboitiz Foundation Incorporated Cebu: Seminar, 2012 organizations • • • • • • Biliran Charity Riders Club, 2022 Samar Leyte Alliance Riders Club, Member, 2020 Junior Business Executive Circle, Vice-President, 2017 Junior Philippine Marketing Society, Member, 2015 Junior Philippine Institute of Accountants, Member, 2012 Boy Scouts of the Philippines, 2008 - 2012 skills • • • • • • • • • • • • • • • • • Product Research Product Lister Description Writer Customer Support Team Player Adaptability Microsoft Office Tools E-commerce Management Administrative Task Marketing Management Technical Support Amazon FBA Cross-Posting eBay Motors Private Labeling Accounting Photo Enhancement Building Relations. Building Services kent-- or -| Naval Biliran|6543|Philippines • • Canva Lightroom part-time jobs • Shopee Order Fulfillment December 2018 – June 2022 Hkph8 – Motorcycles, Spare Parts Mobile & Gadgets, Accessories Computer & Accessories, Keyboards, Mice and Laptop Men Shoes, Sneakers Men Clothes, Shorts and Tops Women Clothes, Tops Women Shoes, Sneakers • Amazon Product Researcher December 2020 – May 2021 Motopower Inc - Automotive, Waterproof Motorcycle Charger • Shopee Product Lister March 2020 – December 2020 Hkph8 – Health, Medical Supplies (Face Shield, Face Mask) Modems & Wireless Routers, TP-Link • Shopee Product Researcher August 2019 – March 2020 Hkph8 – Motorcycles, Accessories (Mags, Tires) Building Relations. Building Services kent-- or -| Naval Biliran|6543|Philippines • Lazada Order Fulfillment February 2019 – September 2019 Nilda Audio, Headphones Home & Living, Bakeware Health & Beauty, Men’s Fragrances Sports & Lifestyle, Badminton • Shein Order Fulfillment November 2021 – May 2022 Shein Jewelry & Watches, Bangle & Pearl Stud Accessories, Massage Tool Clothing, Striped Top & Placket Top • Social Media Manager November 2021 – April 2022 TikTok: @k8nthy Instagram: itsmekentp • Data Entry December 2016 – February 2020 Province of Biliran Engineering Department, Bidding Documents • Marketing Associate & Cold Calling July 2012 – December 2014 Unlimited Network of Opportunities – Cebu Branch courses • • • • • • • • • • • Amazon FBA Amazon Private Labeling Cross Posting Description Writer eBay Dropshipping eBay Motors Product Researcher Product Lister Social Media Management Lazada Store Management Shopee Store Management - Building Relations. Building Services kent-- or -| Naval Biliran|6543|Philippines • • • • • • Marketing Management Order Fulfillment SiriusXM Management Digital Marketing General Administration Management Accounting - references John Morickson Motilla --Executive VA Frances Kate Mojica --Executive VA Marjorie Enojo - Philippine National Bank Naval Branch Manager Rose Matalcero - PH Global JET Express Naval Branch Supervisor Nelcolito Camogao - PH Global JET Express San Isidro Branch Supervisor Building Relations. Building Services kent-- or -| Naval Biliran|6543|Philippines