Kent Pag Ong

Kent Pag-ong Cold Caller|Appointment Setter|Virtual Assistant Phone:- Email:-Experienced Cold Caller/ Appointment Setter and Virtual Assistant who’s working remotely and virtually with over 6 years of experience in Telemarketing, Sales and BPO industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Skills ● Communication Skills ● Project Management ● Time Management ● Excellent Attention to Detail ● Team Coaching, Leadership & Development ● Teamwork and flexibility ● Proactive and team player ● Teamwork mindset ● Demonstrated ability to serve as a solid link between customers and businesses. ● Hands on experience in performing and convincing customers in an outbound and inbound calls ● In depth knowledge of meeting sales expectations and goals ● Customer orientation ● Result-oriented ● Task-Oriented ● Computer and the internet ● Social Media Management Work History 2024/5 - 2024/10- Sales Development Representative Softvire ● General VA ● Calling business owners to introduce software and send them price list to review ● Send email to follow up customer ● Cold Calling ● Lead Generation 2022/11 – 2024/03 Virtual Assistant and Cold Caller MeetyourVa 2021/11 – 2022/10 ● General VA ● Administered social media accounts for multiple Clients. ● Social Media Management ● Cold Calling ● Appointment setting Appointment Setter Lend US ● Calling homeowners to see if they are interested in selling their properties and booking appointments with the sales team. ● 2020/12 – 2021/10 Cold calling and appointment setting Sales Development Representative Crisalix Inc. ● ● ● ● 2017/12 – 2020/11 Took outbound calls for providing product information. Setting up an appointment Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Outbound Sales Specialist/ Customer Service Representative Outbounders BPO Inc. Juan Luna Avenue 5th floor Crown 7 Business Center Cebu City ● ● ● ● ● 2017/11 – 2020/10 Took outbound calls for providing product information. Setting up appointment Set appointments or close deals with clients. Identifying customer needs and communicating the client's value proposition. Manage and develop your own diary, schedule call-backs, and future opportunities. Cold Caller Visayx Corporation Jdn Square P Remedio Street Banilad Mandaue City Cebu ● ● 2017/10 – 2020/10 Took outbound calls for providing product information. Setting up appointment Outbound Sales Representative Exxpert Communications Inc. Cebu I.T. Tower 2 Cebu Business Park Cebu City ● Took outbound calls for providing product information. ● ● Setting up appointment Converting leads into customers Education Bachelor of Science in Hospitality Management Northwestern Mindanao State College of Science and Technology Labuyo, Tangub City Philippines