Kent Emerson Villanueva

KENT EMERSON VILLANUEVA About Me Motivated team player, reliable, and results-oriented young professional offering excellent communication and problem solving expertise to benefit your company as a virtual assistant. --Antipolo City, Rizal 1870, Philippines LANGUAGE English Filipino SKILLS Computer Proficiency Calendar Management Travel Management Social Media Management Excellent Communication Skills both written and oral. Independent Creative Efficient Problem Solver Leadership Skills EXPERIENCE Accenture Service Desk Voice Support (Healthcare: KAISER PERMANENTE) January 2023 - January 2024 Assists employee’s with their benefit inquiries. Review and Process timekeeping. Review and Process Payroll disputes. Data entry Take Inbound and Outbound calls. Email support ResultsCx Claims and Benefit Specialist (Healthcare: BLUE CROSS BLUE SHIELD) January 2022 - January 2023 Assists member’s with their benefit inquiries. Review and Process Claims. Review and Process Prior Authorization Review and Process Billing and payments. Take Inbound and Outbound calls. Teleperformance Customer Service Representative (Travel- Hotel Reservation) Take Inbound and Outbound calls. Chat and email support. b2b support. Assists guests with their hotel booking inquiries. Handle escalated concerns PERSONAL DETAILS Age: 23 years old Sex: Male Marital Status: Single Date of Birth: January 03, 2001 Place of Birth: Antipolo City, Ph. Nationality: Filipino TRAININGS AND CERTIFICATIONS Virtual Work PH January 2024 General Virtual Assistant Course Basic Wordpress Course Social Media Management Course Virtual Executive Assistant Course Accenture Operations 2023 US Benefits- Intermediate level of Training and Certification. Health Foundation Learning HIPAA Compliance Training and Certification EDUCATION University of the Philippines (Open University) Media and Information Literacy (short course, 2023) Crisis Management and Foresight Planning (short course, 2023 Our Lady Of Fatima University Bachelor of Science In Psychology-