KENT CHIBE Y. ORDOÑA
Address: Buenavista, Agusan del Norte
Mobile: -
E-mail:-Can start immediately
CAREER OBJECTIVES
To pursue a position where I can utilize my qualifications in fulfilling my goals at the same time,
providing me with challenging opportunities in enhancing my working skills and attitude towards
my chosen field.
STRENGTHS & SKILLS
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Over 10 years as a customer service representative
Excellent in English communication
Can deal effectively with multicultural clientele
Good interpersonal and rapport building
Computer literate MS Applications, Google Suite
and CRM
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3 years office admin experience
Proficient in filling records
Highly Organized & Driven
Time Management & Multi-Tasker
Fast learner and always eager to learn new
skills
EDUCATION
Bachelor of Science in Commerce
Major in Management
Holy Name University
Bohol, Philippines-
PROFESSIONAL EXPERIENCE
Customer Service Representative/ Virtual Assistant
HornBlasters Inc.
Tampa, FL
November 2021 – April 2022
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Answer incoming calls, email and chat inquiries from the company website, social media platforms,
Amazon, and eBay
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Create order in Shopify and process payment over the phone
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Check order status and help customers with shipping/delivery concerns
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Assist customers with cancellation, returns, warranty replacements and refund requests
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Assists customers with basic technical concerns or queries
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Update client information list and other administrative tasks assigned
Virtual Assistant
BizScale
New York, NY
February 2021 – November 2021
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Find prospects thru LinkedIn and other social media platforms
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Profile prospects and make sure that prospects qualify with the target persona and industry
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Manage spreadsheets and update them from time to time
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Respond to emails and phone calls
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Send cold email thru Mailshake
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Update Pipedrive and monitor agent’s tasks status in click up
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Manage contact lists and respond to clients’ inquiries
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Perform various administrative tasks as requested by my manager and perform market research
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Was also assigned to do the administrative tasks for our clients- Scaped and Perceiver AI
Fraud Specialist
Synchrony Financial
Cebu City, Cebu
October 9, 2019 – December 8, 2020
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Receive calls from clients with fraud alerts, declined cards, and calls transferred from customer service
with fraud-related concerns
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Assess accounts with fraud alerts and or fraud restrictions
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Incharge of the second-level account security verification
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Identify authorized and unauthorized charges with the customer
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Assists customers in filing fraud claims and answers inquiries regarding their existing fraud claims
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Review, process and approve or decline new and pending credit card applications
Customer Service Representative
Synchrony Financial
Cebu City, Cebu
October 2017 – October 2019
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Answers customers’ inquiries about their credit card account
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Assist customers with their payment, gave payment options if needed, and help customers with payment
arrangements
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Do account maintenance such as updating address, phone numbers, and adding additional cardholders
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Assist customers with billing concerns and help them file disputes
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Assist customers with their purchase returns, refunds, and exchanges to the merchant or seller
Administrative Assistant cum Customer Service Representative
Arch Gate Real Estate
Business Bay, Dubai, UAE
May 2016 – July 2017
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Answer client inquiry, receives leads, prequalify leads and distribute to the assigned brokers
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Managed brokers and company owners’ schedules and appointments
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Attend developer’s new project launching and training
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Incharge of communicating broker’s or client’s concerns to the developers
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Schedule property viewing and assist clients if brokers are not available
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Prepares MOA, NDA, invoices, and other pertinent documents
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Incharge of all office permit applications and renewals
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Incharge of maintaining company CRM, website, portals, and social media accounts
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Incharge of hiring and training new employees and visa processing
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Facilitate broker’s training for new rules and regulations or updates on new projects
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Send weekly and monthly financial reports to the management
Administrative Supervisor
Automation Line Trading and Edge Metal Doors Windows
Making & Fixing
Al Qusais, Dubai, UAE
March 2015 - April 2016
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Responsible for answering clients’ inquiries and concerns
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Calling new possible clients and introducing our company’s product, and services
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Prepare and send SOA, quotations, purchase order, sales invoice, and delivery notes
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Responsible for the logistical processing of client’s orders
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Develop, maintain, and update files, databases, records, and other documents
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Maintain calendar and appointments and process visa applications for overseas travels
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Purchase of office stationeries and ensuring proper requisition and controlling of office supplies
Subject Matter Expert
Citibank North America - (Customer Service and
Billing Department)
Convergys Philippines Corp. – Cebu City
August 2014 – February 2015
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Assist unit managers in making sure that the team will be able to achieve their monthly scorecards
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Listen to agents’ calls and give feedback on the opportunities that they need to work on
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Give scorecard daily updates to the agents and cascade important updates with the policies and procedures
of the company
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Help the management in maintaining our daily, weekly, monthly, and yearly goals
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Conduct communication coaching to the assigned team
Customer Service Representative
Citibank North America - (Customer Service and Billing Department)
Convergys Philippines Corp. – Cebu City
May 2013 – July 2014
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Provide comprehensive and quality customer care at all times
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Provide an appropriate and accurate response to customers’ billing concerns
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Help our clients with their account maintenance and merchant’s concerns
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Make sure that our clients are up to date with their statements
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Offers credit card upgrade to existing clients and offer new company products
Building Administrative Assistant
Woodcrest Residences – Primary Properties Corp.
Cebu City, Cebu
July 2012 – March 2013
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Assist in providing timely response and resolutions to unit owners’ complaints
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Assist in ensuring the availability of materials, supplies, tools/ machinery
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Provides assistance in the enforcement of Company & Bldg. House Rules, Policies, and Restrictions
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Provides assistance in conducting regular facility inspection
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Assists in general office organizing, filing, and posting pertinent documents and permits.
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Provides assistance in remittance of collections & transmittal of documents, materials, tools/equipment
Customer Service Representative
Sprint Account- North America
Convergys Philippines Corp. – Cebu City
August 2010 – March 2012
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Help customers with their billing issues and payment assistance
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Offer additional phone lines or phone upgrades to clients
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Assist customers in their devices with basic troubleshooting
Customer Service Representative
Expedia Travels Account- North America
Aegis People Support – Cebu City
June 2009 – June 2010
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Assist customers in booking their flight, hotel, or vacation package
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Help customers rebook their flights and hotel reservations, give options to customers if in case
their flight got canceled or delayed
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Help customers with any request to change their flight or hotel reservation and communicate to the
supplier if they have a special request upon check-in
Professional Reference available upon request.