Kenny Xavier Fuentes Pavon

Kenny Fuentes Technical Support Specialist Profile Details Highly skilled Office Administrator with an impressive background specializing in administrative work and office support. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Works to keep and increase customer satisfaction with every phone call. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Managua Nicaragua -- Employment History Technical Support Representative at Concentrix, Managua November 2019 — January 2023 • Troubleshot technical issues and provided on-site technical support • Provided technical support for end-users and resolved escalated technical issues • Developed and maintained customer service policies and procedures to ensure customer complaints are handled consistently and efficiently • Collaborated with cross-functional teams to ensure customer inquiries are handled in a consistent manner and customer needs are met Customer Service Representative at Webhelp, Managua Skills Critical thinking and problem solving Computer Skills Ability to Work Under Pressure Effective Time Management Ability to Work in a Team Ability to Multitask Communication Skills Customer Support Microsoft Office Customer Service March 2023 — January 2024 • Analyzed customer feedback to identify trends and develop strategies for improving customer experience • Utilized customer feedback to recommend improvements to existing products and services • Collaborated with cross-functional teams to ensure customer inquiries are handled in a consistent manner and customer needs are met Education High School Diploma, Instituto La Purisima, Managua January 2017 — November 2017 Bachelor of Science and Letters No Degree - 3rd Year , Universidad Nacional de Ingenieria, Managua January 2018 — August 2019 System Engineering Languages English Spanish