Kenny James

KENNY JAMES Voice AI Developer | Agentic Systems Integrator | Project Manager Email:-| Location: Remote (U.S.-Based) PROFESSIONAL SUMMARY Voice AI developer and automation engineer with a strong background in building intelligent agentic systems, prompt-engineered decision flows, and real-time voice assistants. Proven success in designing autonomous voice agents that support booking, lead capture, customer support, and dynamic planning. Experienced with large language models (LLMs), memory-aware interactions, and API-driven automation across CRM and voice platforms. Backed by BeeVirtual Suite to deliver enterprise-ready solutions powered by cutting-edge agentic AI. CORE SKILLS AND COMPETENCIES ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Similar Agentic AI Development (Planning, Memory, Goals) Voice Assistant Engineering (CRM, Web, Embedded) Prompt Engineering (GPT-4, Claude, ElevenLabs) API Integration (StarTelelogic-style APIs, Zapier, Make, Twilio) Task-Oriented Dialogue and Conversational UI Design Real-Time Scheduling, Booking, and Confirmation Systems CRM Automation (Go HighLevel, HubSpot) Lead Qualification and Customer Support AI Funnel Building, Contract Automation, Invoicing Systems Tools: ElevenLabs, Stripe, ChatGPT, Google Workspace, WordPress, Calendly PROFESSIONAL EXPERIENCE Voice AI & Automation Consultant BeeVirtual Suite (Consulting) | Remote | 2023–Present ●​ Used agentic AI principles including voice agents with memory, planning, and goal-driven behavior using LLMs and ElevenLabs. ●​ Designed intelligent voice agents that autonomously handle lead capture, appointment booking, client onboarding, and follow-up through conversational logic. ●​ Built agentic workflows using prompt-based decision trees and LLM integrations to simulate memory, planning, and adaptive responses. ●​ Implemented CRM-integrated voice systems using Go HighLevel, Zapier, and ElevenLabs for real-time scheduling, payment, and task routing. ●​ Engineered full-funnel voice solutions with calendar sync, data logging, and client segmentation logic for AI-led conversations. ●​ Created and managed backend automations that improve conversion, client retention, and workflow visibility across industries. Project Manager, Procurement Operations Health + Hospitals | Jun 2022-May 2025 ●​ Managed cross-functional teams across corporate supply chain and procurement, corporate pharmacy, IT, and clinical departments; improved operational efficiency. PROJECT HIGHLIGHTS ●​ BeeTrix – Voice Assistant for Booking & Customer Support - Created January 2025 Built a conversational voice bot deployed on business websites and mobile that handles inbound conversations, schedules appointments, answers FAQs, and routes leads based on urgency and service type. Used structured prompt engineering to simulate planning, memory, and client segmentation. Integrated with CRM workflows, Stripe, and Google Calendar. Purpose: ●​ Agentic behavior for service triaging ●​ Multimodal input/output (voice, calendar, email) ●​ LLM-based planning and decision flow ●​ Kai Autonomous Voice Travel Agent - Created April 2025 Developed a goal-oriented voice AI agent for the travel industry using GHL + ElevenLabs voice + GPT-4, designed to autonomously handle lead capture, itinerary intake, and real-time booking requests. The agent used memory-based prompts to recall trip preferences and route users through custom flows depending on urgency, trip type, and destination. Fully integrated with Go HighLevel CRM, payment portals, and scheduling APIs. Purpose: ●​ ●​ ●​ ●​ ●​ Travel Agent AI Conversational logic with memory Autonomous lead routing Agentic goal-based response design Real-time itinerary planning ●​ HiveLeaf GrowBot – Cultivation Voice Assistant - Created June 2025 Developed a voice-enabled agent that interfaces with a grow log system to guide cannabis cultivators through plant care decisions. The agent analyzes real-time input data (pH, humidity, light), flags issues, and provides care suggestions based on trend detection. Used LLM + memory simulation to offer progressive advice and escalate when conditions worsen. Purpose: ●​ Planning and reactive action ●​ Environmental sensing to autonomous feedback ●​ Simulated long-term memory for plant cycles Kenny James Resume 2 TOOLS AND TECHNOLOGIES Go HighLevel, ChatGPT, Claude, ElevenLabs, Zapier, Make, Stripe, Twilio, Calendly, WordPress, Google Workspace, Webflow, Wix, Canva, Trello, Slack, ZohoMail, Asana EDUCATION & TRAINING ●​ ●​ ●​ ●​ Applied AI and Workflow Automation - BeeVirtual Suite R&D, 2025 LLM Prompt Engineering for Autonomous Agents - GHl Global Academy, 2025 Agentic Voice AI and Embedded CRM Integration - SND Travel Company, 2024 Training in Decision Logic, Planning Prompts, and Goal-Based AI - BeeVirtual Suite, 2024 ●​ Project & Program Management Kenny James Resume 3