Kenneth Theressa Dañar

With over 8 years of experience in the BPO industry and 4 years as a Virtual Assistant, I am well-equipped to excel in this role. In my previous positions, I have handled customer inquiries via email, phone, and chat, providing clear information about products, services, and company policies. I am adept at resolving customer complaints professionally and efficiently, ensuring high satisfaction levels. Additionally, I’ve processed orders, returns, and exchanges, maintaining accurate customer records in various systems and following up to ensure issues are resolved. My experience also includes escalating complex issues to the appropriate departments and consistently meeting performance metrics like response time and customer satisfaction. I’m confident in my ability to stay current with company products and promotions, ensuring I can always provide the most up-to-date information. With my background in customer service and problem-solving, I am excited to bring my skills to this role and contribute to continued success.