Kenneth Romero

Kenneth Romero Philippines PROFESSIONAL SUMMARY IT Support Specialist with hands-on experience in troubleshooting, system maintenance, and user support across Windows and Microsoft 365 environments. Built and managed an Active Directory home lab simulating real-world user and system administration. Strong in resolving technical issues and maintaining reliable IT operations. TECHNICAL SKILLS Operating Systems: Windows 10/11, Linux (CLI) IT Support: Hardware & software troubleshooting, remote support (RDP, TeamViewer, AnyDesk) Microsoft 365: User support, Outlook, Teams, Office apps Systems: Active Directory (user/group management, GPO – home lab) Networking: TCP/IP, DNS, DHCP, VPN fundamentals Programming & Web: Python (Basics), SQL (Queries), HTML, CSS WORK EXPERIENCE Brgy. San Roque Arbol — DOLE-GIP Lubao, Pampanga Jun 2024 - Dec 2024 IT Support Intern Provided technical support to staff by troubleshooting Windows OS, Microsoft Office, and hardware issues Diagnosed and repaired printers, reducing downtime and improving daily operations Assisted multiple users across barangay offices with IT-related concerns and device setup Performed preventive maintenance on computers and peripherals to ensure system reliability Supported administrative tasks including document processing and records management Municipality of Lubao IT Assistant (Internship) Assisted with basic IT setup and troubleshooting Lubao, Pampanga Feb 2018 - Mar 2018 PROJECTS Active Directory Home Lab Set up a Windows Server environment with Active Directory Domain Services Created and managed user accounts, groups, and permissions Simulated real-world IT scenarios including user onboarding and access control Applied Group Policy settings for security and system management OTHER EXPERIENCE SELF-EMPLOYED (Freelance) Digital Media Producer & Graphic Designer 2020 - Present Delivered 20+ client projects while managing technical requirements Configured OBS and resolved audio/video issues for clients Provided software support for creative and streaming tools EDUCATION Don Honorio Ventura State University BS in Information Technology Bacolor, Pampanga