KENNETH M. PERALTA
VIRTUAL ASSISTANT
CUSTOMER SERVICE SPECIALIST
CAREER OBJETIVE:
CONTACT ME AT
Blk 12 Lot 3 Timothy St. Dona
Victoria Brgy Dau Mabalacat
City, Philippines--
SKILLS SUMMARY
Customer Service
Adaptability
Collaboration
Problem solving
Tech savvy
Flexible
HIGHLIGHTS
LiveVox
Citrix
Avaya
Cybersource
Microsoft Word
Microsoft Powerpoint
Microsoft Excel
AWARDS RECEIVED
FedEx July Top Agent, Overall
performance for Inbound
Freight - Iqor Phils (2020)
Manager's Pick for the 1st
Quarter, Customer Care Shore360 Inc(2018)
Award of Excellence for
Dedication and Hardwork,
Concierge - Shore360 Inc(2018)
REFERENCE
Kenny Rod Manalac
Iqor Phils Supervisor
-
Experienced: Customer service professional with 5+
years in call centers and hospitality services
Efficient: Adept at handling various calls on a daily basis
while consistently resolving client issues in a rapid
manner
Bilingual: Filipino - native; English - conversational; able
to provide clear customer service in both languages
WORK EXPERIENCE
Inbound Collections (FEDEX Account)
Iqor Phils | July 2019 - present
Answering approximately 90+ inbound calls per day in a
friendly and courteous manner
Discussing billing issues with the customer and offering
possible solutions
Following the conversational script provided by Iqor Phils
Customer Service Agent (Logistic Company)
Shore360 Inc| Jul 2018 - May 2019
Obtains client information by answering calls;
interviewing clients; verifying information
Informs clients by explaining procedures; answering
questions; providing information
Maintains communication equipment by reporting
problems
Customer Service Agent
Iqor Phils| Feb 2016 - May 2018
Handle 70+ customer interactions per day, giving
detailed, personalized, friendly and polite service to
ensure customer retention and satisfaction
Collate source data such as customer names, addresses,
phone numbers, credit card information and enter data
into various customer service software
Memorized company products and services to be able to
answer customer questions quickly and efficiently
EDUCATIONAL HISTORY
Bachelor of Science in Computer Science
Asian Institute of Computer Studies|2013 - 2017
Studied standards and practices in software engineering.
Acquired skills and disciplines required for modifying
software components, modules, and applications that
comprise software solutions.
