Kenneth Odoemene

I’m a Customer Support and Customer Experience professional with over seven years of experience across telecommunications, technology, hospitality, and service industries. I specialize in ticket management, SLA compliance, and complaint resolution, and I’ve consistently improved customer satisfaction and retention through effective support strategies. In my most recent role, I led a support team that increased satisfaction scores from 85% to 95% and reduced resolution times by 40%. I’m highly skilled with CRM tools like Zendesk, HubSpot, and Intercom, and I thrive in remote environments where I can collaborate across distributed teams. Beyond technical expertise, I’m passionate about building customer loyalty and mentoring support staff to deliver exceptional service.