Kenneth Mark Daniel

KENNETH MARK DANIEL G E N E R A L V I R T U A L A S S I S T A N T ABOUT ME - A seasoned Virtual Assistant with over 6 years of experience, I am dedicated to providing top-quality support tailored to your business needs. I bring strong organizational skills, attention to detail, and a proactive approach to ensure efficient and effective assistance. -http://bit.ly/46iTs6k Tagum City, Davao Del Norte Philippines EDUCATION BSBA - Major in Marketing University Of Mindanao 2007 - 2011 EXPERTISE Customer Service & Support Administrative Support Social Media Management Shopify Store Management Gorgias Set-up & Automations TOOLS WORK EXPERIENCE UnitedByBlue.com December 2023 - July 2024 Customer & Administrative Support Set up the transition from Zendesk to Gorgias. Resolved escalated issues. Handled product and service inquiries. Provided shipment updates and assisted with claims for problematic deliveries. Liaised with the fulfillment center regarding order issues and updates. Maintained high customer satisfaction levels. Managed orders, cancellations, and returns. Data Entry and Research CompAndSave.com Inc. February 2019 - February 2023 Customer & Administrative Support Resolved escalated issues effectively. Maintained high customer satisfaction levels. Handled product and service inquiries. Processed customer orders, cancellations, and returns. Managed dropship orders. Provided shipment updates and assisted with claims for problematic deliveries. Responded to product inquiries. Data Entry and Research AT&T Company November 2016 - February 2019 Customer Service Representative Rsolved billing, product, and technical issues to enhance customer satisfaction. Handled product and service inquiries. Adressed issues proactively to prevent escalations. Processed orders. Managed refunds and cancellations. Maintained a high customer satisfaction rate. Transferred calls and forwarded chats to the appropriate departments based on customer needs. CERTIFICATE & TRAINING SURGE Master Class VA Most Outstanding Student ALISON Executive Assistant Skills GORGIAS Admin Power User (Shopify) GORGIAS Support Agent Power User (Shopify)