Kenneth M Hijastro

KENNETH MIRANDA HIJASTRO-| - General Santos City, South Cotabato, Philippines Available for Remote Work | Virtual Assistant | Customer Support | Admin Support Professional Summary Reliable and detail-oriented professional with 7 years of banking experience and a strong background in hospitality as an Assistant Manager. Skilled in customer service, administrative support, scheduling, data entry, and CRM systems. Known for strong communication skills, problem-solving, and a proactive approach in fastpaced environments. Currently seeking a remote position where I can contribute my skills in virtual assistance, customer care, and administrative support. Core Skills • Virtual Assistance & Admin Support • Customer Service (Email, Chat, Phone) • Data Entry & Documentation • Scheduling & Calendar Management • Billing & Account Reconciliation • Microsoft Office & Google Workspace • CRM Systems | QuickBooks | Canva | Zoom Professional Experience • BDO Unibank, Inc. Banker / Client Service Associate / Marketing Assistant 2016 – Present - Delivered high-quality customer service through in-person and phone transactions. - Handled client onboarding, account processing, billing inquiries, and financial transactions. - Managed administrative tasks, maintained accurate documentation, and resolved customer issues efficiently. - Coordinated with internal teams to support operational goals and customer satisfaction. • East Asia Royale Hotel, General Santos City Assistant Manager 2016 – 2017 - Supervised front office operations, staff performance, and guest services. - Assisted in organizing hotel events, managing daily schedules, and resolving guest concerns. - Conducted staff training and ensured adherence to service standards. - Maintained reports on hotel occupancy, bookings, and client feedback. Education Bachelor of Science in Business Administration Major in Human Resource Development Management 2013 – 2016 Tools & Technologies Google Workspace | Microsoft Office | Zoom | QuickBooks | Canva | CRM Platforms References Dyin P Hijastro HVA - Ma. Snooky Arzagon Bank Manager - Dan Arsenio P Hijastro Police Officer - Cover Letter Dear Ma’am/Sir, I am writing to express my interest in the Virtual Assistant, Customer Support, or Administrative Support position at your company. With over 7 years of professional experience in the banking sector and a strong foundation in hospitality management, I bring a well-rounded set of skills perfectly suited for remote work. In my role as a Banker at BDO Unibank, I’ve developed expertise in client relations, data handling, and task coordination under pressure. My previous experience as an Assistant Manager at East Asia Royale Hotel also honed my leadership, multitasking, and customer service abilities. I am confident in using tools like Google Workspace, CRM systems, QuickBooks, Zoom, and Canva to manage virtual tasks effectively. I take pride in being detailoriented, dependable, and customer-focused—qualities that I believe would make me a valuable asset to your team. I am excited about the opportunity to contribute remotely and am available for an interview at your convenience. Thank you for considering my application. Best regards, Kenneth Miranda Hijastro-| -