Kenneth Kyle Gayatin

KENNETH KYLE T. GAYATIN Content Media Analyst | Technical Support I Barber Supervisor Team Lead PROFESSIONAL SUMMARY Detail-oriented Content & Media Analyst with experience in content moderation, policy enforcement, and quality review, combined with a strong background in technical support and customer service. Proven ability to analyze user-generated content, identify risks, and maintain platform safety while delivering accurate technical assistance. Experienced in leading teams in a barbering environment—driving client growth, service quality, and performance through structured training and tracking systems. Thrives in fast-paced, metrics-driven environments. SKILLS Content moderation and review Policy interpretation and enforcement Quality assurance and accuracy checking WORK EXPERIENCE Troubleshooting basic technical issues Email, chat, phone and ticket-based support Clear explanation of technical solutions Team Leadership & Training Performance Tracking & Reporting Barber Supervisor / Team Lead- Top Barber’s University Supervised daily barber shop operations and ensured high-quality service delivery Trained and mentored barbers through structured bootcamp programs Tracked revenue, bookings, and client retention to improve performance Created and edited Standard Operating Procedures (SOPs) to streamline workflows Reviewed and improved internal policies to ensure consistency and efficiency Content Media Analyst |- Taskus Company Maintained organized and confidential filing systems for easy document access. Reviewed and evaluated digital content across social media, websites, and multimedia platforms to ensure quality, accuracy, and compliance with company and community standards. Monitored user-generated content to identify trends, risks, and policy violations. Managed, screened, and distributed incoming correspondence to ensure timely action. Receive, examine, evaluate and screen incoming correspondence of the department / office to ensure Proper distribution of documents to concerned personnel for immediate action. Technical Support Representative |- Quantrics Bell Canada Identify sales opportunities through customer interactions and recommend relevant products or service upgrades. Provide timely technical assistance via chat, email, and phone while ensuring high customer satisfaction. Troubleshoot hardware, software, and connectivity issues and deliver clear, step-by-step solutions. Accurately document customer interactions, resolutions, and follow-ups in CRM systems. Meet or exceed target KPIs such as CSAT, First Contact Resolution (FCR), Average Handle Time (AHT), and Quality Scores. EDUCATION Bachelor of Science In Tourism Management, Our Lady Of Perpetual Succor College Marikina AVAILABILITY Open to Freelance,Contract, or Full-time remote work REFERENCE Upon Request TOOLS & PLATFORMS Google Workspace Slack,Zoom,Teams,Avaya CapCut,ChatGpt,Citrix Iex,Genesis,Discord,Canva Base44 AI Tools Skool App GoHighLevel