Kenneth Kyle Gayatin

KENNETH KYLE T. GAYATIN Content Media Analyst | Technical Support PROFESSIONAL SUMMARY Detail-oriented Content & Media Analyst with hands-on experience in content moderation, policy enforcement, and quality review, combined with a strong background in technical support and customer service. Skilled in analyzing user-generated content, identifying policy violations, and maintaining platform safety while delivering accurate technical assistance. Known for clear communication, sound judgment, and the ability to work efficiently in fast-paced, metrics-driven environments. SKILLS Content moderation and review Policy interpretation and enforcement Quality assurance and accuracy checking Troubleshooting basic technical issues Email, chat, phone and ticket-based support Clear explanation of technical solutions WORK EXPERIENCE Content Media Analyst | 2024-Present Taskus Company Maintained organized and confidential filing systems for easy document access. Reviewed and evaluated digital content across social media, websites, and multimedia platforms to ensure quality, accuracy, and compliance with company and community standards. Monitored user-generated content to identify trends, risks, and policy violations. Managed, screened, and distributed incoming correspondence to ensure timely action. Receive, examine, evaluate and screen incoming correspondence of the department / office to ensure Proper distribution of documents to concerned personnel for immediate action. Technical Support Representative |- Quantrics Bell Canada Identify sales opportunities through customer interactions and recommend relevant products or service upgrades. Provide timely technical assistance via chat, email, and phone while ensuring high customer satisfaction. Troubleshoot hardware, software, and connectivity issues and deliver clear, step-by-step solutions. Accurately document customer interactions, resolutions, and follow-ups in CRM systems. Meet or exceed target KPIs such as CSAT, First Contact Resolution (FCR), Average Handle Time (AHT), and Quality Scores. TOOLS & PLATFORMS Google Workspace Slack,Zoom,Teams,Avaya CapCut,ChatGpt,Citrix Iex,Genesis,Discord,Canva AVAILABILITY Open to Freelance,Contract, or Full-time remote work REFERENCE Upon Request EDUCATION Bachelor of Science In Tourism Management, Our Lady Of Perpetual Succor College Marikina