Kenneth Kevinne Pasia Te

WORK EXPERIENCE Data Encoder and Email Support (Homebase) (April 2015 – October 2015) Gathered inmates name Gathered addresses, phone numbers and names Answered e-mails from a real estate KENNETH KEVINNE P. TE CUSTOMER SERVICE REPRESENTATIVE VIRTUAL ASSISTANT- Dona Vicenta Village, 10 Apollo St. Bajada, Davao City, Philippines RELEVANT SKILLS CSR Voice/Chat Email Support Data Encoder Data Mining Lead Gen Appointment Setter TOOLS Softphone Purecloud Bond Zendesk Microsoft Office (Excel, Word) Google Drive Gmail Ytel Slacks MS Teams Trello CRM (Konnektive, Sticky, Sublytics) CRMAux CSR / Team POC (AwesomeOS) (October 2018 – July 2022) Resolved product issue Assisting customers in placing their orders Resolved shipping delays Explained how the membership works Resolved credit card charge on customer account Helped customers to retain as a VIP member Assisting customers to return and exchanging their products Assisting customers to navigate on the website Appointment Setter (CallTend) (February 2021 – May 2021) Calling homeowners to check on the prospective seller or buyer of properties. I do cold calling & appointment settings. Ytel dialer and Slack are the tools that we use. Product Lister (Bragan) (November 2021 – January 2022) Encoding products Resolved product issue Assisting customers in placing their orders Resolved shipping delays Assisting customers to return and exchanging their products Assisting customers to navigate on the website Tracking packages CSR / Escalations Team (Total Client Connect) (September 2022 – December 2022) Resolved product issue Assisting customers in placing their orders Resolved shipping delays Explained how the membership works Resolved credit card charge on customer account Helped customers to retain as a VIP member Assisting customers to return and exchanging their products Order Processing SOP- Representative (Avas Flowers) (April 2023 – May 2023) Helped customers to retain orders Processing refunds Resolved order issue Resolved delivery delays EDUCATION HISTORY Bachelor of Science in Medical Technology Institution: University of the Immaculate Conception- REFERENCES Francis Emil Del Rosario Team Supervisor/ Awesome OS-