Kenneth Jones Alforque

KENNETH JONES D. ALFORQUE COMPUTER ENGINEER / TEAM LEADER EMPLOYMENT HISTORY EXECUTIVE PROFILE I am a passionate Team Leader who values the achievement of my team rather than my personal recognitions. I have relevant experience in Supervisory roles managing Workforce, Reports and Operations. EDUCATION HISTORY UNIVERSITY OF SOUTHERN MINDANAO BS Computer Engineering Kabacan, Cotabato |- MINDANAO PARAMEDICAL AND TECHNICAL COLLEGE, INC. Finishing Course in Medical Transcriptionist Kabacan, Cotabato | 2007 TESDA Certificate No. MT-00863 TEAM LEADER, OPERATIONS, COMCAST KEYSTONE IP Convergys, TGU Tower, IT Park, Lahug, Cebu City September 2015 to September 2017 - managed team performance towards business goals; motivate and encourage team members to ensure they hit their metric targets on a monthly basis -Top Team Lead (2 quarters), MVP (Metric Valued Performance) Bonus REPORTS SUPERVISOR, COMCAST TGU (ACROSS LOBS) Convergys, TGU Tower, IT Park, Lahug, Cebu City August 2014-September 2015 - delivered comprehensive reports and analysis; update business dashboards on a daily basis; manage a team of Reports Analysts to ensure reports are available for Operations’ use FLOOR COORDINATOR FOR COMCAST CEBU (ACROSS LOBS) MEMBERSHIP IN ORGANIZATIONS Associated Council of Computer Engineering Students (ACCESs) – USM President,- Academic Committee Chairman,- The Mindanao Tech Official Student Publication of USM English Writer,- News Editor, 1st Semester,- Managing Editor, 2nd Semester,- Editor-in-Chief,- The Citadel Official Student Publication of CENCOM-USM Editor-in-Chief,- Convergys, TGU Tower, IT Park, Lahug, Cebu City March 2010-August 2014 - supported daily Operations by coordinating with Managers and Team Leaders to manage call queues and agent activities real-time MARKETING MANAGER (ONLINE) Alana Life & Fitness, Brooklyn, New York, USA February 2018 to November 2019 - managed the Digital Marketing aspect of my client’s business, create email broadcasts, social media graphics, design posters, manage a team of Graphics Artist and FB Ads Specialist AUTOMATION SPECIALIST (ONLINE) CONTACT DETAILS Arlena Marketing, Perth, Australia September 2017 to May 2019 Mobile:- Email:-https://www.linkedin.com/in/kenjo-alforque/ - CRM audit, quality check of leads generated, create automated emails and generate reports based on the performance of email campaigns