Kenneth Ifeanyi Ogbonna
$3/hr
An exceptional customer service representative with expertise in appointment setting .
Kenneth Ifeanyi Ogbonna
Email:-Mobile: -
Objective:
Dedicated and results-driven Customer Service Representative with over four years of
experience in business development, customer relationship management, and team
collaboration. One year experience in administrative assistant and data entry. Proven track
record of delivering exceptional customer service and driving business growth.
SKILLS
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Problem Solving
Customer Service Excellence
Proficiency in CRM Tools
Strong Interpersonal
Active Listening
Effective Communication
Time Management
Team Collaboration
Appointment Scheduling and Management
EXPERIENCE
E-commerce/Customer Support -
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Resolved client issues promptly and efficiently.
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Troubleshot and resolved technical problems.
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Handled returns and refunds with ease.
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Collaborated with internal teams to address customer complaints.
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Delivered exceptional customer experiences.
GTC, United Kingdom/Appointment Setting -
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Scheduled and managed over 25 appointments weekly, maintaining accurate
records and reports in our CRM for timely follow-up and enhanced client
satisfaction.
Reduced response time by 23% through efficient data management practices.
Organized managers' calendars, prioritizing tasks and appointments to
maximize productivity.
Utilized desktop sharing, cloud services, and VoIP to facilitate remote
collaboration.
EDUCATION
Michael Okpara University, Nigeria — Bachelor of Science in Accountancy
Certifications
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Customer Service: Problem Solving and Troubleshooting – Digital Witch
