Kenneth Gomez

Kenneth Stanley Gómez Umanzor Calle Costa Brava, El Arenal, Palma de Mallorca, España Telefono:- E-mail:- Professional Overview: Experience in customer service through Teleoperators, Internet tools management, Project Management, People Leadership and reaching proposed objectives, use of social networks, digital marketing professional responsible for the management and development of the online community of a brand or company in the digital world. I am a person capable of adapting to any work environment, working under pressure, efficient, proactive, responsible and full of confidence. WORK EXPERIENCE Customer Service & Technical Support Agent/ Supervisor Teleperformance 2004 - 2008 Responsible for providing assistance and maintenance to computers and computer systems, installation, configuration and updating of hardware and software, provide assistance or support to the company or employees remotely via telephone or via email. Problem Solving. Customer Care & Support. Install and configure the technology to be used in the company. Project Manager Telekenex 2009 - 2011 Led the team responsible for achieving the objectives of the project, coordinating project stakeholders, controlling the resources assigned to the project in order to meet the objectives set, identify and order the stages of the assigned project. Staff leadership Effective management of CRM (Customer Relationship Management) Management of budgets for projects Marketing Director and Advertising Manager The Nexus Group 2014 - 2017 Responsible for creating, managing, growing and building loyal audiences in the different social networks in which the company is present, responsible for the strategic actions and tactics of online marketing. Personal assistance, customer service via telephone, via email. Creation of ads through Google AdWords, Facebook Ads (Bussines manager), management of bank accounts and credit cards. Customer Support. Planning and execution of digital marketing actions. Creation and management of contents. EDUCATION Colegio San Francisco Bachillerato General 2001 - 2002 SKILLS AND KNOWLEDGE Project Developer Marketing Advertising LANGUAGES English (C1 Native) Empresa Spanish Lenguage) Mayo de (Native 2010 - Presente QA CRM Internet tools Social networks Customer Support Technical support