KENNETH ESQUIVEL
-|- | San Rafael, Heredia, Costa Rica
SUMMARY
WORK
EXPERIENCE
Bilingual customer service specialist with 8+ years of experience in international
environments across client support, sales, and account management. Skilled in
resolving complex issues via chat, phone, and email while maintaining high
satisfaction scores. Tech-savvy, collaborative, and recognized for building client
trust and delivering fast, effective solutions.
Customer Service & Lines Manager | Zircon International - Belen, Costa Rica | 2018 - 2025
• Oversaw service performance and resolved issues in real time to maintain high
customer satisfaction.
• Partnered with technical, marketing, and risk teams to optimize service delivery.
• Handled sensitive data and escalations in fast-paced environments.
• Improved internal response processes to boost efficiency and consistency.
Sales & Support Representative | Zircon International - Belen, Costa Rica | 2017 - 2018
• Provided consultative support to clients, enhancing retention and satisfaction. ·
• Delivered product education and assisted with order and account management.
Seller Support Agent (Chat & Phone) | Amazon LATAM - Costa Rica | 2016 - 2017
• Supported Amazon sellers with listings, payments, and account issues.
• Met performance goals for speed and quality across multiple channels.
• Navigated internal tools to track and resolve technical issues quickly.
Sales Representative | Global Alliance - Costa Rica | 2014 - 2016
• Managed inbound sales and upselling, focusing on retention and personalized
service.
• Resolved escalations professionally and effectively
Appointment Setter | Vialinx - Costa Rica | 2009 - 2013
Scheduled appointments and supported the sales team with consistent
follow-ups and detailed documentation.
EDUCATION
KEY SKILLS
High School Diploma
Lincolnton High School, NC, USA
Customer Communication (Phone,
Chat, Email)
Salesforce, Zendesk, CRM &
Ticketing Tools
Conflict Resolution & Empathy
Upselling & Cross-Selling
-
Time Management & Multitasking
Bilingual: Fluent in English &
Spanish
Attention to details.
Microsoft Office & Google
Workspace
