Kenneth Ejiofor

Detail-oriented and solutions-driven Technical Support Specialist with 5+ years of hands-on experience resolving customer technical issues across hardware, software, and network systems. Adept at troubleshooting, communicating complex solutions in simple terms, and ensuring high levels of customer satisfaction. Experienced in managing support tickets, escalating critical issues, and working across cross-functional teams to deliver timely resolutions. Obsessive about problem-solving, optimizing user experience, and maintaining system uptime. I consider success to be faster resolution times, improved user satisfaction scores, and stronger system reliability.