KENNETH DAVOCOL
CUSTOMER SUPPORT SPECIALIST
PERSONAL PROFILE
CONTACT DETAILS
In more than 3 years in the business process outsourcing
industry, I help customers all over the world get the best
customer experience and great first resolution about their
inquiries and concerns. I contribute excellent customer
service to companies and businesses.
Location: Purok 8 Talomo Cemento
Davao City
Email:-
Phone: -
PROFESSIONAL SKILLS
Customer Satisfaction
Customer Service
Chat Support
Email Support
Knowledge of the Product
Communication Skill
WORK EXPERIENCE
Chat and Email Support Specialist
VXI Global(Uber Eats) August 25, 2018 - January 17, 2021
Provides quality assurance feedback to the customers.
Cancellation and refunding money
Maintaining up-to-date knowledge of procedures and
regulations to ensure accurate and effective service.
Email Support Specialist
KAPASERV I August 18, 2016 - February 20, 2017
Provides quality assurance feedback to the customers
Provides refund and cancellation.
Data Entry
EDUCATION
PERSONAL SKILLS
Reliable and Professional
Empathy
Time - Management
Team Player
Fast - Learner
Motivated
Goal - Oriented
Attentiveness
Patience
Holy Child College of Davao
Bachelor of Science in Information Technology 2009 - 2014
