Kenneth Bryan San Juan

Hi, I’m Bryan!

I’m a Customer Support Specialist with 4+ years of experience providing multichannel support through phone, email, and chat. Throughout my roles from September 2020 to November 2025, I’ve worked across e-commerce, healthcare, rideshare, and fraud prevention, consistently delivering reliable, empathetic, and high-quality service.

What I Do

E-commerce Customer Support Specialist

I handle customer inquiries across phone, chat, and email using platforms such as Gorgias, TikTok, Amazon, Walmart and Shopify. I resolve complaints, address product questions, troubleshoot technical issues, and process refunds, returns, exchanges, and replacements. I also manage order holds, verify customer information, prevent duplicate orders, and reduce chargebacks—all while protecting brand reputation and driving customer satisfaction.

Healthcare / Patient Support Experience

I’ve served as the first point of contact for patients, providing accurate information about products, services, medical equipment, and home-delivery processes. I update patient records, handle order adjustments, and follow up to ensure complete resolution. Building trust and maintaining strong patient relationships has been a key part of my role.

Rideshare / Uber Support

I assist Uber drivers with billing concerns, fare issues, service requests, account problems, and technical troubleshooting. I manage real-time requests using multiple tools, document every interaction, and consistently meet performance metrics. I also collaborate with internal teams to solve recurring issues and improve the overall driver experience.

Fraud Review & Verification

I review and evaluate transactions to detect potential fraud, analyze key risk factors, and escalate emerging fraud patterns. I ensure all actions are accurately documented and follow strict screening guidelines to maintain compliance and performance standards.

Why Clients Choose Me

✔ Strong communication skills

✔ Detail-oriented and organized

✔ Empathetic but efficient

✔ Skilled across multiple tools and platforms

✔ Consistent high performance and reliability

✔ Customer-first mindset in every interaction

I take pride in delivering accurate, timely, and professional support in fast-paced environments. If you need a dependable Virtual Assistant or Customer Support Specialist who can handle complex tasks with confidence—I’m here to help.