Kenneth Ambrose

RESUMERE RESUME Kenneth Oniel Ambrose Permanent address: Udupi, Karnataka INDIA Mobile: - Email:-Passport No: L- RESUME Relevant Experience and Summary Distinguishing Qualifications  Performed a role of SME for a 20-member team, Mentored a team of 15 new hires Years of Experience  6 Years Languages  English, Kannada Hindi, I am a dedicated, detailed and capable professional with over 7 years of work experience. I have extensive experience in E-commerce with approximately 4 years of hands on experience dealing with clients and managing people. Strengths include extensive experience in managing and developing multi-cultural teams, establishing relationships with customers and stakeholders. Currently, I am working independently with sellers on Amazon and consulting them to improve their profits on Amazon. Tulu, Qualifications  Bachelor’s Degree in Engineering (Industrial Production and Engineering) Education BE in Industrial Production and Engineering -) Vishweshwaraiah technological university, Belgaum, India Final Grade: First Class (60%) Project Work: Design and Fabrication of Gravity Bucket Power Generator IT Skills  Python, C Programming, HTML & CSS, Excel, Access, Word Class XII -) CBSE, New Delhi, India Final Grade: First Class (60%) Nationality  India Class X (2007) CBSE, New Delhi, India Final Grade: First Class (74%) Marital Status  Single Age and date of birth  29 Years (23rd 1991) March, Post Qualification Experience: Individual Consulting (2018 - Current) Worked as Engineer and undertook responsibility of fabrication and logistics. I have been working with clients from US and Europe helping them manage their accounts and setup stores on Amazon. I have also worked with a seller regarding this eBay store.       Setup accounts for sellers right from registration to fully functional stores on Amazon. Assisted sellers in setting up Inventory Setup and Manage FBA shipments and Lost inventory Managed Customer feedback and contacts Setup detail pages on Amazon.com and Amazon Europe with A+ content Worked with Amazon to register brands on Amazon. Amazon.com – Seller Support (Aug 2016 – June 2018) Nov’ 2017 till Jun’ 2018: Worked as a Mentor for new hires handling a team of 15 new associates.     Was tasked with training the new hires in a classroom environment. Had the responsibility of constantly evaluating the new hires and making sure that they met all the performance metrics. Served as an SME to the new associates when they were on the floor handling live contacts from sellers. Had to regularly meet with the stakeholders from Management and Training team. Jan’ 2017 till Nov’ 2017: Performed the role of SME for a 20-member team.     As an SME, I was tasked with preparing regularly by reading up the new updates in the system. This enabled me to demonstrate my ability of being a quick learner. I was responsible of taking any escalation contacts handled by the team to focus on better resolution for the sellers. Had to conduct regular meetings for the team in the absence of the team lead. Served as the deputy to the team lead with helping them in conducting team meetings and trainings. Nov’ 2016 till Jan’2017: Was part of the T4 team project. T4 team were a group of SMEs who served as a bridge between seller support associates and software engineers.    Had to regularly meet with leads from different teams to discuss updates in the Amazon system. Had to be involved in through research of technical issues that were not solvable by the Seller Support associates. We were tasked with working closely with software engineers to find resolution for technical issues in the system. Aug’ 2016 – Nov’ 2016: Worked as Seller Support Associate.      Worked with Product page corrections team. We had to work with sellers and catalog team to correct any data on Amazon detail page that could mislead customers. Worked as Amazon Brand Registry agent processing applications from various sellers, distributors and manufacturers. Was well appreciated for communication skills and efficient use of internal tools to resolve seller issues. Handled important calls made to sellers to offer quick resolutions. Buddied up for slow performing colleagues to help them improve their performance. Work responsibilities on above assignments typically involved:    Superior communications skills in dealing with sellers, co-workers and employees of different departments. Well organized and highly efficient working in multi-tasking and dynamic work environment. Managing people higher and lower in the corporate hierarchy on a regular basis Location: Bangalore, India Date: March 1, 2021