Kenneth Abotsi

KENNETH ABOTSI Home : Abla Marmmon Street House Number 1, GA-, 233, Dansoman Accra, Ghana Email:- Phone: (- LinkedIn: https://www.linkedin.com/in/kennethabotsi/ Gender: Male Date of birth: 30/09/1997 Nationality: Ghanaian ABOUT ME Experienced professional with a strong foundation in administrative support, communication, and customer service, ensuring high levels of client satisfaction. Proficient in leveraging tools like Google Workspace, Microsoft Office, and collaboration platforms (e.g., Trello, Slack) for managing, scheduling, and reporting tasks effectively. Organized, detail-oriented, and proactive, with demonstrated problem-solving skills and the ability to provide remote support to international teams. WORK EXPERIENCE [ 27/10/2023 – Current ] Bank Teller / Customer Service Officer First Atlantic Bank Limited City: Accra | Country: Ghana • Interacted professionally with customers, assisting with daily transactions such as deposits, withdrawals, and transfers, achieving a 100% transaction accuracy rate. • Performed high-volume data entry tasks, documenting deposits, withdrawals, and account inquiries with precision, ensuring zero discrepancies across all records. • Delivered personalized support to customers, resolving 95% of inquiries and complaints on the first contact, enhancing customer satisfaction and loyalty. • Managed multiple tasks simultaneously, processing over 100 daily transactions, addressing client inquiries, and maintaining accurate records, contributing to seamless branch operations. • Demonstrated strong problem-solving abilities, resolving complex client concerns within 24 hours, ensuring smooth service delivery and improved client retention • Managed client interactions via in-person, phone, and email communication, ensuring prompt and professional responses to inquiries to maintain high customer satisfaction. [ 01/11/2021 – 30/10/2022 ] Policy and Process Executive - Anti -Money Laundering. Vodafone Ghana Limited City: Accra | Country: Ghana Conducted research and gathered data on new customers for Customer Due Diligence, delivering accurate insights to support decision-making and ensuring compliance with organizational policies. Maintained and organized records of KYC documentation for Vodafone Cash agents and merchants, ensuring data accuracy and accessibility for operational needs. Communicated professionally with internal and external stakeholders, addressing compliance-related inquiries promptly and effectively. Provided administrative support by reviewing and updating process documentation, ensuring alignment with current compliance standards and operational efficiency. Demonstrated strong organizational skills by managing multiple compliance reviews simultaneously, prioritizing tasks, and meeting deadlines consistently. Developed problem-solving solutions for complex compliance issues, working proactively to identify risks and implement effective resolutions. Ensured confidentiality in handling sensitive customer and business information, safeguarding organizational trust and integrity. [ 01/09/2020 – 30/11/2020 ] Court clerk- Long Vacation Field Work Judicial Service of Ghana City: Accra | Country: Ghana Organized and managed schedules for over 50 cases weekly, ensuring efficient time management and prioritization of tasks to support smooth court operations. Coordinated and communicated schedules with judges, attorneys, and court staff, ensuring all parties were informed and meetings were executed as planned. Performed in-depth research to support case decision-making, gathering accurate information from various sources to aid in legal proceedings and document preparation. Prepared and maintained accurate records for court proceedings, ensuring all documentation was organized and accessible for reference, in alignment with confidentiality protocols. Managed multiple administrative tasks simultaneously, including coordinating hearings, filing case documents, and preparing reports, ensuring deadlines were met without errors. Demonstrated problem-solving skills by resolving scheduling conflicts and ensuring that all necessary parties were available for court hearings, preventing delays. [ 01/06/2019 – 30/06/2019 ] Court Clerk - Family and Juvenile Court Judicial Service of Ghana City: Accra | Country: Ghana Managed and organized court schedules, coordinating with judges to ensure efficient calendar management for hearings and adjournments, ensuring timely operations. Coordinated with various parties to schedule court hearings and prepare agendas, ensuring all stakeholders were informed and available for proceedings. Conducted research on legal precedents, case law, and supporting documents to assist judges with decision-making, ensuring accurate and well-informed rulings. Maintained accurate and organized records of case details and court dates, ensuring all documentation was up-to-date and accessible for the judicial team. Provided administrative support to judges by preparing and organizing case files, facilitating smooth and efficient court operations. [ 01/06/2021 – 31/08/2021 ] Field Work Intern- Concurrent Field work Wellcare Ghana Wellness Center City: Accra- Remote | Country: Ghana Demonstrated strong interpersonal skills by communicating effectively with diverse groups, fostering positive relationships and maintaining a professional attitude under pressure. Facilitated group sessions to promote teamwork, communication, and problem-solving, ensuring a collaborative and productive environment among participants, similar to managing client relationships in a virtual environment. Provided administrative support by documenting and organizing session outcomes, ensuring records were kept up to date for reporting and follow-up. EDUCATION AND TRAIN‐ ING [ 23/09/2024 – 17/11/2024 ] VIRTUAL ASSISTANT PROGRAMME ALX [ 14/08/2017 – 21/11/2021 ] BA Social Work with Sociology University of Ghana https://www.ug.edu.gh/ City: Accra | Country: Ghana | DIGITAL SKILLS My Digital Skills Google Workspace (Google Drive, Google Sheets, Google Calendar, Google Slides, Google Docs) | Google Calender management | Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access | Inbox Management | Project management tools (Trello, Hive, etc.) | Data Entry & Organization of Data | Travel Planning | Meeting management | Expense tracking HONOURS AND AWARDS [ 11/01/2020 ] ERASMUS ICM SCHORLARSHIP Awarding institution: Jonkoping University Awarded a scholarship at Jonkoping University for Exchange Program Studies. RECOMMENDATIONS Name: Anita Ayivi Phone number: (- Email:-Relationship: Anti Money Laundering Manager Name: Janet Abutiate Relationship: Supervisor at the Family and Juvenile Court Phone number: (-