Kennedy Victoria

I am Victoria, a highly skilled Customer Support Specialist, Virtual Assistant, and Administrative Professional with over 8 years of experience across industries such as Healthcare, Education, Media, and Hospitality. I specialize in providing exceptional customer service, optimizing administrative workflows, and enhancing business operations through efficient communication, task coordination, and process management.

With expertise in HubSpot, Zendesk, Freshdesk, GoHighLevel, Asana, ClickUp, Google Workspace, and other productivity tools, I help businesses streamline their operations and maintain seamless customer interactions. My core competencies include:

✔ Customer Support: Live chat, phone, and email support, ensuring prompt issue resolution and enhanced customer satisfaction.

✔ Virtual Assistance: Calendar and inbox management, travel planning, data entry, and document organization.

✔ CRM & Project Management: Efficiently managing customer databases, handling tickets, and coordinating team projects.

✔ Administrative Support: Scheduling appointments, handling correspondence, and maintaining organized business processes.

I am highly organized, detail-oriented, and proactive in identifying opportunities for process improvement. My ability to multitask, communicate effectively, work both independently and as a part of a team makes me an asset to businesses looking for reliability and efficiency.

Currently, I am also advancing my technical skills through ongoing studies in Cloud Computing and Cloud Security, broadening my ability to support modern, technology-driven businesses.

My passion lies in helping businesses operate smoothly while delivering outstanding client and customer experiences. I am committed to professionalism, confidentiality, and high-quality service.

Let’s connect and explore how I can support your business needs today.