Kennedy Ochieng

KENNEDY OCHIENG OUMA P.O.BOX 52 - 00200 KIBERA, NAIROBI, KENYA CELL NO: - Email:- CAREER OBJECTIVES Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SUMMARY OF SKILLS AND QUALIFICATIONS ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Diploma in Information Communication Technology. Customer Support/ Technical Support. Virtual Assistant/ Admin Assistant. Project Coaching/Training. Call Reviewing. Data labeling/ Annotations. Basic knowledge on AutoCad. Installation, configuration and testing of computer applications. Computer repair and maintenance. Hardware troubleshooting _ well versed with window installations, software and device driver updates applications, replacing faulty RAM and hard disk and tightening cables, repair and maintenance. Network troubleshooting finding and resolving problems and establishing network configuration of the router and installing cables and Wi-Fi devices. Database design and implementation using Microsoft Access to design and implement databases. Well versed in computer packages word, Excel, Power point, Access and internet. Recording studio technical support More than 6 months volunteer experience in community service at Christian Life Community. WORK EXPERIENCE April 2022 - April 2022 Copia Kenya ● ● ● ● Data Entry - This was a two weeks data entry work, entering customer details on an excel sheet. Collaborated with team members to achieve target results. Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Successfully reached the client target and milestone. April 2022 - May 2022 Remotask Data Agent AI data agent for Remotask, working on the following tasks; Data annotation / Labeling, Video Categorization, Data Entry. ● Collaborated with teammates for quality production, through training and working ● ● ● together. Came up with the best ways to archive quality targets. Managed to hit a long term milestone, getting bonuses for the team. Promoted to the Quality check team for having the best accuracy. January 2022 - March 3rd: Vana Customer Support (Zendesk Platform) This role mainly involved the following; Answering customer queries, Helping troubleshoot Community Members issues, Doing email follow up, Live and email charts. ● Used company troubleshooting resolution base to evaluate technical problems and find appropriate solutions. ● Responded to customer requests for products, services and company information. ● Offering advice and assistance to customers, paying attention to special needs or wants. ● Delivered excellent customer service, resulting in a consistent 91% customer satisfaction rating. ● Implemented and developed customer service training processes. ● Communicated professionally with colleagues, freelancers and clients. ● Followed up with customers about resolved issues to maintain high standards of customer service. October 2021 - December 2021: Project Coach/Management Contractor at Corsali inc Project Manager for two of the companies’ projects, from Training, conception to delivery. ● ● ● ● ● ● Met project deadlines without sacrificing build quality or workplace safety. Drove team success through shared vision and recognition of quality performance. Identified plans and resources required to meet project goals and objectives. Achieved project deadlines by coordinating with contractors to manage performance. Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary. Maintained clear communication with precise technical writing to document and inform critical processes. July 2021 - November 2021 Samasource Kenya: Data Agent Working as a data agent doing data cleansing and annotation. ● ● ● ● Corrected image and video errors to prevent duplication or data degradation. Completed data label tasks with accuracy and efficiency. Evaluated source documents to locate needed information. Reviewed completed work for compliance with regulations. February 2021 – June 2021 Kenya National Library Service: Assistant IT Admin (intern) ● ● ● ● Supported the IT department in handling technology rollout and maintenance. Delivered assistance and support for team-based IT projects. Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems. Worked with vendors to resolve problems with services, equipment, or inventory. ● ● ● ● ● Backed up administrative departments in back file scanning and document management imports. Determined and resolved printer and networked copier outages. Resolved Internet and wireless and wired network access problems. Installed application software and upgrades, virus protection, and drivers. Trained community members from Kibera on basic computer skills. August - July 2021 KIBERA AWARDS: IT Technician ● ● ● ● Contributed to the team environment by sitting in on meetings and brainstorming new ideas for issue resolution. Supported team needs with research and problem-solving abilities. Updated firmware, pushed out files via FTP and troubleshoot connectivity issues with remote monitoring equipment. Involved in the building and creating the company websites. March – September 2020 Icon Record Studio: Computer Technician and IT consultant ● ● ● ● Maintained, installed all the studio software in the machines. Creating and developing a studio networking system. Computer Maintenance and Repair. Consultancy Services on IT. August - December 2019 KNLS Library: IT Assistant (Attaché) Teaching basic computer skills. ● ● ● Computer troubleshooting. Maintenance. Computer Library supports applications. June - August 2019 Pand Pieri Primary:Helper teacher ● ● ● Teaching grades 4 - 5. Preparing class materials. Maintaining Student records. January- December 2018 Star of Hope School: ECD teacher ● Creating lesson plans, preparing class materials, organizing hands-on activities, grading assignments, documenting student progress, and maintaining student records. EDUCATIONAL QUALIFICATION 2021 Samasource Training AI Training (Data Annotation). 2021 World Food Program Empact Digital marketing- East Africa School of Certified Studies Diploma in Information Communication Technology. 2018 Feb- 2018 May Kenya National Library P.2.P.U Computer basic skills. - St Aloysius Gonzaga sec. school Kenya Certificate of Secondary Education- Suwinga Primary school Kenya certificate of Primary Education PROFESSIONAL QUALIFICATION- East Africa School of Certified Studies Diploma in Information Communication Technology. VOLUNTEER EXPERIENCE Jan – July 2017 Christian Life Community Working at Christian Life Community was a motivational and inspirational experience of my life, the institution has vulnerable children mostly affected by AIDS and living in Kibera. This made me see through the importance of giving back to the community and helping out in different activities. PERSONAL SKILLS: ● ● ● Excellent verbal and written communication skills. Motivated and always willing to learn new things. Collaborative and ready to work in teams or groups. INTERESTS ● ● Innovation and Implementation Technological trends REFEREES Please feel free to contact the above mentioned in regard to my competence, work ethic, performance or any other aspect with respect to me. Yusuf Nganyana, Senior ICT consultant, KNLs Library, Nairobi, Kenya -- Dan Dawood, Co-Founder, Icon records studio, Siaya, Kenya - |- Arthur Abal, Co-Founder and C.O.O, Vana.org, San Francisco --