Kennedy Ngenzi

Kennedy Ngenzi Project Manager/Coordinator Kennedy Ngenzi is a proactive Project Coordinator with experience supporting program delivery across innovation, technology, and operations sectors. Skilled in stakeholder management, project planning, and data-driven reporting, he has contributed to initiatives spanning multiple countries and diverse teams. Kennedy combines structured project management approaches with strong communication and leadership skills to drive results and efficiency across organizations. Contact Phone Email Address Kampala, Uganda Education UNISA Bachelor of Commerce and Law Google Project Management Certificate (Coursera) Certified Associate in Project Management (CAPM Project Management Institute Expertise Project Management Experience November 2024 – Present Humantiply / Village Capital – Remote Project Coordinator (Remote) Supported the design and delivery of global projects across five regions (U.S., LATAM, Europe, Africa, and India), ensuring deliverables were met on schedule and aligned with organizational goals. Coordinated project workflows between cross-functional teams (Product, Operations, and Leadership) to improve communication and minimize onboarding delays. Managed project documentation, data consolidation, and reporting dashboards in Notion, enhancing visibility and decision-making accuracy. Facilitated user onboarding and training sessions for diverse program participants, supporting adoption of new tools and processes. Developed and maintained learning resources, user guides, and video tutorials tailored to different program needs. Maintained consistent communication with global stakeholders and partners to ensure smooth coordination and successful implementation. Collected and analyzed user data to identify engagement trends and provide actionable insights to project leads. Contributed to post-project reviews, lessons learned, and donor reporting to inform future program improvement. December 2023 – Present Serviced Housing – Arlington, Texas, USA Property Manager (Remote) Lead outreach via cold calling, email, and follow-ups to convert prospective leads into bookings and maintain occupancy across managed units. Oversee daily operations of apartment units, coordinating check-outs, maintenance Program Coordination orders, and vendor relations to ensure smooth turnarounds. Manage pricing, marketing, and advertising strategies by analyzing competitor rates Monitoring & Evaluation and market trends to maximize revenue. Develop and implement SOPs and training materials for team members, including onboarding guides and customer service workflows. Stakeholder Engagement Data Analysis & Reporting Team Leadership Communication & Collaboration Problem-Solving Coordinate with apartment complexes, contractors, and suppliers to ensure units meet quality and readiness standards for guest check-ins. Respond promptly to guest inquiries and disputes, ensuring high satisfaction rates and positive review outcomes. Supervise and train cleaning staff, runners, and remote support teams to maintain consistency and accountability in service delivery. Track expenses, manage bills, and oversee inventory and supply ordering to sustain operational efficiency and cost control. Software & Tools: Trello · Asana · Notion · Zoho CRM · Canva · Zoom · MicrosoftTeams · Google Workspace(Drive and Meet) Reference available upon request Notable Achievements ⭐ Impact Highlights ⭐ Revived “SWARM,” Hive Colab’s annual ecosystem summit: Developed the concept note and united stakeholders to reflect on past trends and forecast innovation. Supported Youth Startup Academy Uganda (YSAU): Delivered mentorship, entrepreneurial training, and incubation support to young startups. Supported O-FARMS program: Integrated circular economy principles to enhance sustainability and livelihoods. Recognition & Awards Top consultant at HippoTelesure: Achieved consistent recognition prior to promotion to management. Enhanced team performance at Hippo.co.za: Implemented coaching and KPI-driven feedback systems, improving operational efficiency. Collaborations & Partnerships UN Digital Literacy Toolkit: Partnered with UNCDF to develop a toolkit improving digital and financial literacy for youth, women, smallholder farmers, and refugees. 🌱 🌾 🏆🏅 📈 🤝 🌐 💼 Professional Ethos ✨ Honesty & Integrity – Upholding transparency and ethical conduct in all professional dealings. Continuous Improvement – Committed to learning, adapting, and enhancing processes for better outcomes. Collaborative Leadership – Empowering teams through open communication, trust, and shared goals. Results-Driven Execution – Focused on achieving measurable impact and maintaining operational excellence. Strategic Thinking – Approaching challenges with foresight and a solutions-oriented mindset. 🚀 🤝 🎯 💡 Experience September 2022 – November 2023 Hive Colab – Kampala, Uganda Assistant Project Manager / Business Analyst Supported planning and implementation of innovation and entrepreneurship programs, including the Youth Startup Academy Uganda (YSAU) and O-FARMS circular agribusiness accelerator. Helped define project timelines, milestones, and deliverables in alignment with donor frameworks and organizational strategy. Coordinated workflows among internal teams, startups, and external partners to ensure timely execution of program activities. Tracked project progress, compiled reports, and supported monitoring and evaluation efforts for internal learning and external accountability. Gathered and developed success stories, case studies, and performance summaries for stakeholder and donor reporting. Supported stakeholder engagement and partnership coordination with organizations such as UNCDF and other development partners. Assisted in delivering startup capacity-building and investor readiness training sessions to program participants. Led the relaunch of SWARM, Hive Colab’s annual ecosystem summit — an event convening key stakeholders to reflect on ecosystem trends and forecast innovation priorities for the upcoming year. March 2015 – April 2021 Hippo-TelesureHoldings, Johannesburg, RSA Manager/Team Leader Led a team of lead warmers in a high-performance call center environment, overseeing productivity, quality assurance, and target achievement. Monitored team performance metrics and implemented coaching sessions to improve efficiency and conversion rates. Collaborated with management to develop and roll out incentive programs that improved team morale and sales output. Participated in the recruitment and onboarding of new staff, ensuring alignment with company standards and culture. Conducted performance reviews, analyzed data, and presented monthly reports highlighting progress, challenges, and action plans. Streamlined internal processes to reduce downtime and enhance response efficiency. February 2013 – February 2015 Refugees Ministries Center (RMC) – Johannesburg, South Africa Intern (Communications & Advocacy Support) Drafted communications materials, coordinated outreach initiatives, and followed up on advocacy campaigns for immigrant and refugee rights. Monitored case progress for detained immigrants, liaising with authorities and arranging Home Affairs appointments. Organized community initiatives, advocacy events, and meetings for the Director and Executive Director. Provided daily administrative support to senior leadership to ensure smooth office operations and effective program execution. Reference available upon request