Kennedy Musyoki

Kennedy Musyoki Certified Virtual Assistant Email:-| Phone: - | LinkedIn: www.linkedin.com/in/kennedy-musyoki-2a- Summary Customer-oriented and results-driven professional with a strong background in customer service and virtual assistance. Proven ability to engage customers, resolve issues efficiently, and deliver exceptional experiences. A confident and proactive problem-solver with excellent communication skills, the ability to multitask, and a positive attitude in fast-paced environments. Skills & Competencies Excellent customer service attitude Ability to engage and personalize interactions with customers Friendly, confident, and self-motivated approach Strong verbal and written communication skills Quick and effective problem-solving abilities Ability to multitask and work under pressure Strong organizational and time management skills Work Experience Angie Juice and Food Supplies Limited – Customer Service Representative September 2019 – August 2024  Handled an average of 50+ customer inquiries daily via phone, email, and in-person interactions.  Resolved customer complaints with a 90%+ satisfaction rate, ensuring quick and effective solutions.  Processed over 200+ orders monthly, tracking deliveries and maintaining 100% accurate customer records.  Increased customer retention by 25% through personalized service and strong relationship-building.  Collaborated with cross-functional teams, reducing service delays by 30% and improving efficiency. Education Kenya Institute of Management – Diploma in ICT September 2015 – November 2018 ALX Africa – Virtual Assistance Programme January 2025 – March 2025 Certifications & Additional Training Certified Virtual Assistant Customer Service & Communication Skills Training Call Center Operations Training References Angeline Muendo. -