Kennedy Koyili Agiobu

AGIOBU KENNEDY KOYILI Jos, Plateau . Nigeria | - |- PROFILE SUMMARY Results-driven Short-Term Rental Property Management Expert and Virtual Assistant with 5+ years of experience in optimizing property listings, automating workflows, enhancing guest experiences, and ensuring seamless operations. Proven track record in increasing occupancy rates, streamlining business processes, and providing top-tier administrative support. Adept at leveraging technology, customer service, and strategic planning to maximize revenue and efficiency for property owners and businesses. KEY SKILLS & COMPETENCIES ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Short-Term Rental Management: Airbnb, Vrbo, Booking.com, Guesty, Hospitable Property Optimization & Revenue Management Workflow Automation & Process Optimization Guest Relations & Customer Support Virtual Assistance & Administrative Support Calendar & Booking Management Market Research & Competitive Analysis Social Media & Digital Marketing for Rentals Financial Reporting & Expense Tracking CRM & Property Management Software (Hostaway, Lodgify, Tokeet, etc.) PROFESSIONAL EXPERIENCE Digital Hospitality Hub –Short-Term Rental Property Manager | Remote ➢ ➢ ➢ ➢ ➢ ➢ July 2024– Present Managed multiple short-term rental properties, ensuring high occupancy rates and guest satisfaction. Optimized Airbnb, Vrbo, and Booking.com listings using SEO techniques, dynamic pricing strategies, and high-converting descriptions. Automated booking processes, check-ins, and guest communication using tools like Hospitable, Smartbnb, and Guesty. Increased revenue by 20-50% through competitive pricing strategies and marketing campaigns. Coordinated cleaning schedules, maintenance requests, and inventory tracking to maintain top-tier property conditions. Handled guest inquiries, complaints, and refunds, maintaining a 5-star guest experience and high host ratings. Bluekey Stays – Short Term Rental Property Manager | Remote January 2022 – May 2023 ➢ Managed multiple short-term rental properties, ensuring high occupancy rates and guest satisfaction. ➢ Optimized Airbnb, Vrbo, and Booking.com listings using SEO techniques, dynamic pricing strategies, and high-converting descriptions. ➢ Automated booking processes, check-ins, and guest communication using tools like Hospitable, Smartbnb, and Guesty. ➢ Increased revenue by 20-50% through competitive pricing strategies and marketing campaigns. ➢ Coordinated cleaning schedules, maintenance requests, and inventory tracking to maintain top-tier property conditions. ➢ Handled guest inquiries, complaints, and refunds, maintaining a 5-star guest experience and high host ratings. Hire Remote Africa –Virtual Assistant | Project Manager | Workflow Automation Specialist ➢ ➢ ➢ ➢ ➢ June 2021 – November 2022 Provided top-notch virtual assistance to clients across real estate, e-commerce, and service industries. Implemented workflow automation using Zapier, Asana, Trello, and Notion to streamline operations and reduce manual workload. Managed email communication, scheduling, and client correspondence, ensuring timely responses and task completion. Developed SOPs, CRM management systems, and business workflows to enhance productivity. Executed digital marketing strategies, including social media management and email campaigns, to boost brand visibility EDUCATION Bachelor of Science Accounting – Federal University of Port Harcourt 2014 AREA OF EXPERTISE ➢ Calendar Management ➢ Customer Service ➢ Customer Relationship Management ➢ Appointment Setting ➢ Budget Management ➢ File Management ➢ Record Management ➢ Email Management ➢ Lead Generation TOOLS & TECHNOLOGIES ➢ ➢ ➢ ➢ ➢ Property Management Software: Guesty, Hostaway, Lodgify, Tokeet, Hospitable Workflow Automation: Zapier, Make (Integromat), Airtable Project Management: Trello, Asana, Notion, ClickUp CRM & Communication: HubSpot, Slack, Microsoft Teams Digital Marketing & SEO: Canva, Mailchimp, Google Analytics, Facebook Ads ACHIEVEMENTS & IMPACT ➢ ➢ ➢ Boosted Airbnb listing rankings, increasing bookings by 40% through optimized descriptions and pricing strategies. Automated 80% of guest communication, reducing workload and response times by 60%. Improved workflow efficiency for clients, cutting administrative costs by 30% through automation. SKILLS ➢ ➢ Hard Skill; Negotiation, Record Keeping, Correspondence, Phone etiquette and Task Management. Soft Skills; Communication, Organizational, Time Management, Analytical, Problem Solving and Listening .