KENKU ABIODUN MORUFAT
Ibadan, Nigeria
- |- https://www.linkedin.com/in/morufat-abiodun-kenku
Professional Summary
Enthusiastic Customer Support Specialist and Sales Representative with over seven years of experience,
eager to contribute to team success through hard work, attention to detail, and excellent organizational
skills with a clear understanding of customer support, conflict resolution, sales and marketing, insurance
procedures, executive support, and customer satisfaction: Motivated to learn, grow and excel in a fastpaced industry offering career growth and value addition.
Experience
Sales Development Representative/ Talent Acquisition Specialist
January 2014 - June 2022
Beebee Ventures, Ibadan, Nigeria
Professionally made and received over 150 cold and warm calls to potential customers to create
awareness about the available products.
Generated at least 50 new leads on LinkedIn and other platforms daily and forwarded them to the
email marketing team.
Engaged in lead prospecting and hunting while scheduling appointments with the leads via Calendly.
Onboarded new clients into the CRM system for nurturing and follow-up.
Sourced, screened, and recruited employees for the organization.
Provided extensive training and onboarding process for both the old and new employees.
Evaluated market conditions and recommended strategies for franchise expansion through inbound
calling, email marketing, and other communication strategies to convert leads to consistent
customers.
Collected correct information of leads and entered them into the provided database leading to 80%
successful outreach to Managing Directors of companies via cold email and cold calls.
Professional use of a script to provide information about available services, products, and features of
other products and services.
Developed and updated working procedures affecting Sales and KPI (Key Performance Indicators).
Recorded all customers' details, sales, and successfully tracked orders and delivery in the CRM system
such as Intercom, Salesforce, Gohighlevel, and others.
Customer Service Executive
March 2011 - October 2013
Crusader General Insurance PLC. Lagos State, Nigeria
Promptly received and made about 100 inbound and Outbound correspondence from both the
existing and potential clients.
Promptly resolved all escalated tickets assigned to me. This reduced organizational inefficiency and
improved a satisfied customer base by 80%.
Assisted clients with insurance packages, acquisition, and policy renewal according to the
organizational standard level agreement.
Initiated required action for response to customer service requests for policy renewal, and changes, including clients' information and communicates changes to the appropriate personnel/departments.
Documented all clients' details in the CRM System in compliance with the NAICOM procedures.
Reached out to old clients for policy renewal and documentation.
Managed a team of junior customer support officers for efficient work productivity and collaboration.
Customer Service Officer
July 2005 - February 2006
Crusader General Insurance PLC. Lagos State, Nigeria
Professionally respond to incoming and outgoing calls from clients and prospective clients.
Promptly resolved all clients' complaints within the organizational service level agreement.
Promptly followed up with clients on the renewal of expired policies.
Carried out the underwriting of various insurance policies for fire and general accident policies.
Prepared and submitted several status reports, highlighting trends and general areas of interest and
concern.
Professional use of a script to provide information about available services, packages, and
features of other products and services.
Education
The Polytechnic, Ibadan, Oyo State, Nigeria
Higher National Diploma (HND) in Insurance
2006 - 2008
The Polytechnic, Ibadan, Oyo State, Nigeria
National Diploma (ND) in Insurance
2003 - 2005
Skills
Customer Service (Email, Phone and Live chat)
Excellent Communication skills
Problem-solving & Troubleshooting
Team work & Negotiation
Cold Calling & Appointment Scheduling
Google & Microsoft Suite
Technical Skills (Zapier, Calendly, Trello, Slack, Skype, Zoom, Hubspot, Asana, Zendesk, etc)
Talent Sourcing, Recruitment and Training
Business Process Outsourcing
Exceptional Organizational Skills
Knowledge of Insurance
Certifications & Membership
Associate Member, Chartered Insurance Institute Of Nigeria (ACII)
Customer Service Foundations Certified by LinkedIn Learning
Customer Service: Problem Solving and Troubleshooting Certified by LinkedIn Learning
Customer Service: Serving Customer Through Chat and Text
The Non-Technical Skills of Effective Data Scientists Certified by LinkedIn Learning
Languages
English
Yoruba
