Kenji Sakata

Kenji Presidente Sakata--P-16 Lot 5 Blk 10 Alviola Village, Butuan City, Agusan del Norte Career Objective To secure a challenging position where I can leverage my expertise in customer service, operations management, and virtual assistance. I aim to contribute to a dynamic organization by utilizing my problem-solving abilities, leadership skills, and adaptability, while continuously growing both professionally and personally. Work Experience RISE Virtual Staffing - Virtual Assistant November 2023 - March 2024 o Cold Calling for Real Estate Investors and set-up appointment. o Provide remote assistance to Business Management Professionals. Concentrix - Customer Service Representative February 2023 - September 2023 DSAT Scrubber o Responsible for arresting DSAT’s through deep dive analysis. o Examining the data associated with DSAT, develop understanding of what went wrong for these customers and what agents can do to fix it. Concentrix - Customer Service Representative January 2023 - February 2023 Chat Advisor o Maintained customer satisfaction with forward-thinking strategies on addressing customer needs and resolving concerns. o Answered customer chats promptly to avoid on-hold wait times. o Cultivated customer loyalty, promoted repeat customers. o Used company resolution tree to evaluate problems while leveraging personal expertise to find appropriate solutions. o Offered advice and assistance to customers, paying attention to special needs or wants. Phone Beast Virtual Assistant August 2021 - July2022 Called Caller (Real State) o Cold Calling for Real Estate Investors and set-up appointment. o Provide remote assistance to Business Management Professionals. Teleperformance Inc. June 2019 - April 2021 Operations Supervisor o Created and implemented strategies for improving operational efficiency and accuracy. o Monitored daily and weekly key performance indicators to maintain on-track status. o Performed root cause analysis in deficient areas to identify and resolve central issues. o Motivated and trained employees to maximize team productivity. o Trained new employees on proper protocols and customer service standards. o Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness. o Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues. o Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches. Teleperformance Inc. March 2019 - June 2019 Customer Resolution Expert o Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches. o Engages directly with clients regarding daily escalations and urgent support concerns. o Helps create and update troubleshooting guides. o Investigates new/unknown account/technical problems. o Summarizes weekly and monthly escalation cases and provides reports to the bosses to ensure visibility of the most recent update. o Provides information for monthly trend reports. o Provides prompt solution on out-of-ordinary customer scenarios Teleperformance Inc. July 2018 - March 2019 Customer Service Representative o Provides information for monthly trend reports. o Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. o Cultivated customer loyalty, promoted repeat customers and improved sales. o Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. o Offered advice and assistance to customers, paying attention to special needs or wants. o Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts Achievements • • • • Top Coach for Birmingham 5 (September 2019) Top Coach for Birmingham 5 (October 2019) Top Coach for Birmingham 5 (November2019) Q4 Top Supervisor for Teleperformance (January 2020) Master a Skill • • • Proficient in English and Filipino communication. Skilled in using Microsoft Office. Flexible and good in Time Management. Educational Background Tertiary Education Bachelor of Science in Tourism Management (2013) University of the East (UE) 2219 Recto Avenue, Sampaloc, Manila, 1008 Metro Manila Secondary Education Caraga State University – Laboratory High School Ampayon, Butuan City Agusan del Norte 8600 Elementary Education Enfant Cheri Study Center Inc. Purok 1-A, Upper Doongan, Butuan City, Agusan del Norte 860 References available upon request