Kenita George

I’ve built my career around helping people—whether that’s over the phone, in person, or through detailed support in industries like call centers, retail, lounge services, and insurance. I’m used to handling a fast pace, managing hundreds of customer interactions each week, and still keeping my focus on making sure each person feels heard and respected.

At KM² Solutions, I regularly handled over 400 calls per week and consistently met key performance goals, including a 95% call handling rate. I’ve developed a knack for calming frustrated customers, finding solutions quickly, and turning tense situations into positive outcomes. De-escalation isn’t just a skill for me—it’s something I take pride in, because I know it can change the entire tone of someone’s day.

My background in retail and lounge services taught me the value of face-to-face connection, attention to detail, and adapting to different personalities. In the insurance field, I learned to handle sensitive information carefully and communicate clearly, even when explaining complex topics. I’ve worked with POS registers, call routing systems, and various team-based platforms, making me comfortable with technology and collaboration.

Over the years, I’ve earned multiple Top Performer and Most Helpful certificates, as well as recognition for consistently meeting the best KPI goals. These achievements aren’t just numbers for me—they reflect the trust customers place in me and the dedication I bring to each interaction. I believe in putting myself in the customer’s shoes; if they’re frustrated, I feel that frustration too, and it drives me to ensure they leave my line satisfied.

Working with different teams has shown me how important communication, trust, and mutual support are in creating a positive work environment. I value being someone my colleagues can rely on, whether it’s for advice, backup during busy periods, or simply a positive attitude to keep the day moving.

Looking ahead, I want to continue growing in the customer support field, adding more experience, refining my skills, and learning new tools that help me deliver even better service. My goal is to not only meet expectations but to raise the standard of what great customer care looks like.

I believe great customer service is about more than resolving a ticket or closing a call—it’s about creating a connection that customers remember. Every interaction is a chance to build trust, and I treat each one as an opportunity to represent both myself and the company in the best light. I’ve learned that the smallest actions—listening without interrupting, explaining a solution clearly, or following up promptly—can make the biggest difference in how someone feels about their experience. That’s why I’m committed to continuous growth: learning new technologies, keeping up with industry best practices, and sharpening my communication skills. Whether I’m helping a customer navigate a complex issue, supporting a teammate, or adapting to new processes, I bring the same dedication and focus. My mission is simple: to turn service into a lasting positive impression every single time.